VIOFOReviews of viofo.com

I had an excellent experience with VIOFO customer support. My A139 Pro stopped recording well outside the original purchase window, and I initially assumed I would need to buy a replacement. Annie from the VIOFO support team patiently walked me through troubleshooting steps, reviewed photos and a short video I provided, and quickly identified the issue as a faulty front camera. Even though the camera was no longer under warranty, VIOFO still offered a replacement. The RMA process was clearly explained, communication was timely at every step, and the replacement unit was shipped promptly once my return was on the way. The new camera arrived, installed easily using my existing wiring and rear camera, and is working perfectly. I really appreciated the professionalism, responsiveness, and fairness of the support team. It is rare to see this level of post-purchase support, and it gives me confidence to continue using and recommending VIOFO products.

Ordered the Viofo A229 Plus 2ch through AliExpress. Recording quality is excellent. Buttons are a little clunky but honestly you don't even need them. Front camera did not connect to power when we first got it but went through all checks with support and got a replacement sent through. Customer service had a turn-around email of approx 1 working day, and took 1 week for the replacement unit to go from China to home in Australia.

Appreciate the quick response and resolution over email to an issue with my order.. The wrong fuse adapter was sent in one of my hardwire kits but Cassie in customer service sent me the correct one after I set a photo of the wrong one. Delayed my project but happy to get it resolved reasonably quickly. Cameras and hardwire kits all work great and the App is cool

The audio and video quality on this camera are comparable to my pro-grade action cameras and in fact better at night Not only can I use this footage in case I need it, but I also use it as part of my YouTube channel I’ve owned many dash cams over the years, and this is the best yet, you never regret paying for quality

Servizio Assistenza Viofo eccellente! Dopo 3 anni di utilizzo costante, 24 ore su 24, la mia Dash cam A129 ha smesso di funzionare. Il prodotto mi è stato sostituito con una Dash cam uguale rigenerata, praticamente come nuova, con soli 30 dollari. Il tutto dopo lo scambio di diverse mail nelle quali ho ricevuto assistenza tecnica, per escludere fino all' ultimo che si trattasse di un guasto, facendo diversi tentativi di aggiornamento del filmare. Prodotto 10/10 Assistenza 10/10 Grazie mille.

VIOFO tech-support kindly walked me through how to fix my 3 year old duo dash cam. I was sure it was dead but did what they said. Magic! It’s good as new again! I’m so pleased with the help. Saved me a lot of money buying and hardwiring a new one. I wish other companies stood behind their products as well.

I bought the VIOFO A329S dash camera, but after reading all the instructions it seemed too complicated. Everything changed once I contacted Nancy Ma at support desk from VIOFO — she made the whole process simple and completely trouble‑free. She gave me a link to an installer/dealer and answered all my questions. Nancy Ma is truly the best support person I’ve ever dealt with. I wish everyone in Los Angeles worked the way she does. I would like to thank you from the bottom of my heart for all the information, advice, and for directing me to the right dealer — Kevin from LA Dash Cams (18247 Parthenia St, Suite 11, Northridge, CA 91325) — to install my camera. Kevin did an amazing job — absolutely A+ service. Very professional, extremely clean work, perfect installation, and an excellent price. He deserves every penny he charges. I will recommend him to all my friends. Thank you again, Nancy, for your help and your excellent recommendation. And thank you, Kevin, for your great work and full support. You are the best. Jerzy Niemiec Los Angeles, California 90014

Paid on the upper end for the A329T and couldn't be happier. There is many options for the set up for your own preferences. Easy to get recordings. Clarity is great.