Valvoline Instant Oil ChangeReviews of vioc.com

Rotten. Embarrassing. Valvoline Corporate shop Ford Rd. Garden City, Michigan I was second in line at 1323. No cars were in either bay; employees were sweeping, mopping and taking trash to the dumpster, and one employee as I was later told, went to the bank. After six minutes the waved on the vehicle ahead of me. Another six minutes go by and I was approached by an employee on his way back to the shop from dumping another small, 10qt garbage can for the third time, and told me they would be closing for 30 minutes for lunch. It’s past 30 minutes now. Let’s see. I’m waiting; did some work on my phone. Also, I have to go to a corporate Valvoline to use my account.

On Friday 9/22 I went to get an oil change in Bethalto Illinois and the very young manager refused to give me an oil change because I refused to switch to synthetic oil after 8 years of using conventional oil! He was so rude, hateful, very unprofessional and very arrogant! He seen on my records that I have opted out of synthetic oil and that they have been putting conventional oil in my 2013 car for many, many years, but he very rudely completely refused to give me any service, he said “yes I see you have been getting conventional oil but I’m not giving you conventional oil!” I left and immediately contacted customer service who has let upper management know, but with it being a weekend I will not hear anything from management till Monday! I ended up going to a valvoline in Wood River Illinois and a man named Dave was so very respectful and immediately took great care of me!! I am definitely following through with a complaint to upper management because this was completely unacceptable and this manager needs to be held accountable!!!!!

I had purchased a battery from the Valvoline in Middletown, DE last August. The battery died and I could not recharge it. I called the Valvoline number and explained the situation including the fact I had no way to get to the local Valvoline (where I purchased the battery). Within a short period of time (less than an hour) the nice Manager drove to my home and replaced the battery free of charge. Wonderful Customer Service!

went there for oil change next thing i watched guy take a air filter out of a dirty box and said mine was bad i know what mine looks like wasnt mine they did take mine apart and had trouble getting it back together it needs a special person with skills to change not a high school girl they checked my battery 2 days it went dead perfectly fine when i arrived for oil change went back was told they didnt do anything wrong there not certifed in electrical parts so my oil change was 300.00 bought new battery car is fine stay away horrible service period cranberry twp pa 16066

Went to Valvoline on Campbell Ave in West Haven for a transmission flush for my 2012 Grand Caravan. Got in line and was approached by a service man. Told him what I wanted. He asked me to lift the hood. I did. He said they couldn't do the flush because it had no fill pipe! I showed him the fill pipe and took off the fill pipe cover. He then said he couldn't do the flush because there was no dip stick to monitor how much fluid was going into the transmission. Dodge Caravans of this year do not come with a dip stick for the transmission fluid. But I had purchased one for my Caravan and told him so. Then he said he had to go below to see if they had ATF+4 transmission fluid.(The only transmission fluid my Caravan could take). He came back and said Valvoline had none. He said they have none?????? So if Valvoline has no dipstick and no ATF+4 for a Dodge/Chrysler vehicle and don't know where the fill pipe is and how to remove the fill pipe cover, how could they expect to service Dodge/Chryser vehicles with a transmission flush? Saying Valvoline has bad customer has bad customer service is a misnomer. They have none.

My experience at Valvoline was great. There was very little wait time. The employees were helpful and accurate. I left with a smoother driving car.

My vehicle was draining oil which was on my driveway. Only drove my vehicle 10-15 minutes on two days, where I on day two found the oil leak on my driveway from video camera evidence on day 1. Valvoline stating there was a recall on the coolant hose that was punctured years and it’s funny how I never had a problem til I left the quick change center. Had I known about the recall I would have changed the part. Now I am stuck with hundreds in auto repairs and a damaged driveway, and maybe a damaged engine or transmission or both. Today I was on with valvoline customer service with a representative and the area manager, who yelled at me, blamed me for the failure and also asked me if I got my car back yet, which today marks a week and seems like a slap in the face. He told me that is just failed, and it was due to my negligence, and instructed the representative to hang up on me after I initially wanted the call ended because of the way he acted. Take your vehicle to a reputable shop with experienced mechanics. Look at reviews and judge for yourself if a company deserves your money.

I went into the mt. dora florida location and asked for a oil changing ONLY. They started checking the lights and hooking thing up to my electrical system. I asked what that has to with changing the oil and said that is there procedure and I said I don't care for there procedure and they continued working. I told them to take that stuff of my engine and put the hood down. Are they that stupid that they don't what oil change ONLY repeat ONLY means. I would have given them a minus rating but it doesn't go down that far. I have been in retail along time and I was always taught the customer is always right , not the case with valvoline..