Valvoline Instant Oil ChangeReviews of vioc.com

Valvoline instant oil change Urbana, Ohio. I normally don’t do much complaining… but… my last oil change was followed by dash lights coming on within a few days. A few more days and I began hearing a noise that I knew wasn’t ok. I got it to Marysville to check out what was going on, still not thinking anything about the oil change. After lining up rides to drop it off and pick it up, it was brought to my attention that an oil change facility wasn’t able to change oil properly. After some time on the phone and starting a claim , I was informed that they would need me to bring in an invoice. I stopped at the location and emailed it to the manager. You can’t call the location directly and this was the fastest way to get the email address. Store manager said I would be taken care of and thee payment could be sentdigitally or mailed. Digital was faster, that’s what I chose. From Thursday until last Wednesday, I get no communication about receiving digital payment. I call(customer care because again, no direct accountability by location manager). They then inform me that they had sent a paper check out last Monday.. I decided that I would just wait for the check since it has already been sent out. Now we are a full week after the check has been “sent “ and still nothing. All I asked for originally was to pay the bill to the qualified shop that did their work correctly and that I would need to have another oil change after 500 miles to get the rest of the metal out of the system. Now they can’t manage issuing payment and now I’m being told that their mail takes 7-10 business days. I didn’t know that Mail worked differently for Valvoline than it does for the rest of the United States. They have agreed to pay the bill due and the oil change to finish flushing metal out of system. All I asked was for this to be done and then an oil change after this has been taken care of to make up for my wasted time and gas for taking vehicle elsewhere and getting rides and the inconvenience of getting the run around with getting the money. Still willing to offer the benefit of the doubt and remain a customer that has taken multiple vehicles to this location over multiple years. And then the manager, says no he is not willing to give me an oil change because he’s already doing one,Knowing that the oil change being done is to finish taking care of the issue they created.(removing metal) so, to you Valvoline instant oil change in Urbana, Ohio, not only is your work unsatisfactory, your customer service is abysmal and management is sickening. Let’s just say zero stars out of 10. PS, you can’t do a review on their Facebook page and I think I know why. I will go to the website and do one there but just wanted to make sure I could get one on here as well.

Idk who is running the valvoline oil change on rodeo gulch in capitola- Their excellent !!! Great fast service- Their bringing it!!!

I visited Take 5 this morning and they were very busy so I called Valvoline and spoke with a customer service rep who quoted me a price of $99 after factoring in a $25 coupon she texted to me. She indicated that I could go to a the location at Johnson Ferry and Roswell Rd because they had my filter. Upon arriving they indicated that they did not have the filter but I could go and buy the filter and they would reimburse me. I did that and then returned to have my oil changed. Upon checking out they indicated the bill was $115 after reimbursing me for the filter. When I explained that I was quoted $99 for my car including a filter without me having to take the time to buy it, they said there was nothing they could do. I was obviously very frustrated and expressed to them that this would be the last time I would come in for my oil change. They have signs indicating they value giving excellent customer service but my person al experience was TERRIBLE!!! Heads up.

Their 20 minute oil change took an hour to complete. The cost of the service was higher than even the local dealerships. What's worse is they tested my truck's battery while the truck was running, and told me that is was in great shape. It takes average intelligence to know that car batteries should be tested when the engine is off, ideally when the vehicle hasn't been run for at least an hour. Not only will I not go back, I will go out of my way to discourage patronizing Valvoline. Find a reputable shop instead.

Staff at the Lighthouse FL location caused damage to my car which created an oil leak. They told us to hire a rental car whilst they fixed it, promising to reimburse costs and are now completely ignoring us and refusing to honor that promise. Am currently in a dispute with them involving my bank and the BBB. Avoid at all costs.

Prince Frederick Maryland location is charging 9.99 to check your tire pressure in between oil changes! Valvoline is supposed to check your tire pressure for free between oil changes. Manager says they have to reserve that for paying customers! My oil change wasn't free, I was a paying customer and they do not honor this free check at the Prince Frederick location.

We have several One ton Ram trucks and were sold on the Fleet Advantage service by the Corporate office. We went three times for service at this location. Manager was very helpful. Had one incident where they didn't change the Fuel and Water filter but took it back to be completed. Was a bit of a hassle. My driver comes in off the road and we have to arrange him to come to Dallas for this service. Well we took it in to this location today and after getting the oil changed, they tell us that they can't complete the service, for us to take it to another location. They had 4 mechanics there and they said they were not strong enough to remove the two filters and to take it to another location. We took it to the one they sent us to and they wanted to charge Almost $400 for the filters and service, we had a FLEET Advantage agreement for under $300 for all the services. We wasted a day of our business. our time, and were treated very rudely, unprofessionally. We will never use them again for any of our trucks or personal vehicles.

I went to the 20815 Highway N location. After 1 day the Oil indicator was displaying. Upon leaving the office the next day, I noticed a puddle of oil underneath my vehicle. I contacted the 1030 Gessner location since it was close to my job and explained my situation. After a brief inspection, they told me the previous location neglected to replace the oil filter and O-rang. Thanks a million for going above and beyond. My engine could have been damaged on my impending trip!