VinylmnkyReviews of vinylmnky.com

The service seems cool. But the value of the vinyls should at least be the price of the membership. The value of the discount code for signing up seemed nice until you see all the shop prices are more even with the discount than most competitors. Love the idea though.

Y'all need to invest in a more responsive web design that shows what you actually have in stock. Either that or hire more customer service folks to respond to follow-up questions about canceled orders. Happy I did get my money back for part of the order, but was left in the dark to guess why for a long time. The nice staff seemed over-worked. 😕

Got shipping notification but USPS never received package. After multiple attempts at reaching out a second tracking number was sent. I received the package a month after release date, while it had been preordered for 6 months. Second album in my order did not come with the paper bag packaging it was supposed to come in. When I questioned them about this, I never received a response. Update: Travis with Vinylmnky reached out to me and confirmed that he would send me the missing sleeve. Updating from 1 to 3 stars.

During the period between my pre-order date and the ship date, I moved states.i reached out well before the ship date to update the address but the order was still shipped to my old address. It was forwarded by the post office but I had to pay more shipping for a mistake I did not make. When I mentioned that in my final email regarding this issue, there was no acknowledgement. EDIT: Travis was kind enough to reach out after seeing my review to make things right which goes a long way. I'm willing to give ordering from Vinylmnky another shot.

Pre-ordered a record back in the beginning of October, money was immediately taken from my account and now almost 3 weeks after the album I pre-order has released I've still yet to get any correspondence, a tracking number or anything. Company will not respond to support emails I sent over a week ago. I will be filing a billing dispute with PayPal next. Edit: After submitting this TrustPilot review they reached out to me and we were able to come to an agreement with the original purchase being shipped last week and received as expected earlier this week. The review has been updated to reflect this. YMMV.

Last Update: So I received my package which included Breakthrough records of the month for Feb 2019 (Jacob Banks: Village) and Mar 2019 (The Japanese House: Good at Falling). I also received my bonus LP (Syd: Fin). The packaging was somewhat sufficient. It was the typical vinyl shipping box. However, all three records had some creases in the corners and one record in particular (The Japanese House) was really bent in the top left hand corner. These issues are purely cosmetic because the vinyl records themselves weren't damaged and that is what I care most about honestly. Slight dings sometimes happen in shipping so a little bit of that is manageable for me but the bent one does bother me a bit. The other two not so much because they were slight creases. So with all that being said here is my final score with all things considered. I am settling my final score on 3 stars. Reasons for the three stars are as follows: Website (2 stars): The website could use a little update to make it easier to navigate. The store online isn't very intuitive and it gets a bit confusing. I think some changes definitely need to be made in this area. Customer Service (5 stars): There was an initial problem with Paypal that wasn't Vinylmnky's fault. They were able to catch the problem and took the proper steps to make it right to the customer. That was very much appreciated. It was very confusing but everything was explained to me and we came to a mutual resolution that benefited everyone. That was great. Shipping (3 stars): When my order was shipped it arrived fairly quickly. The packaging was nice and appeared to be secure. However, all three of my records had some sort of cosmetic issue when it came to the outer sleeves and one in particular had a very noticeable dent in the left hand corner. I don't know if this happened during shipping or if it happened during packaging. I'm not too stressed when it comes to that sort of thing so it wasn't a deal breaker for myself. But if that is something you care about you should probably keep that in mind. Hopefully that isn't a regular occurrence because even though it isn't the biggest issue for me I don't want my entire membership to include cosmetic issues. ***You can read my previous reviews about this service below. UPDATE: My previous 2 star review is listed below for reference but I came back to change my rating to a 4 star to commend the customer service I just received to resolve the previously mentioned issue. Nick is the person who reached out and informed me that the discrepancy that occurred was due to a Paypal system error. It turns out I wasn't the only one affected and some orders (that included mine) slipped through the cracks. He walked me through what I needed to do to correct the issue which was to change my billing from Paypal to an actual debit or credit card. He is currently shipping out my records for Feb 2019 and Mar 2019 since the billing issue is now resolved. He even threw in an extra LP due to it taking time to figure out what was causing all the trouble which was gracious on his part because I understand he didn't have to include that. He did what he could to make it right and I am happy with the resolution. I am glad I didn't have to result to completely canceling my service because I was very excited to be apart of the Vinylmnky family due to their "Breakthough Record of the Month" subscription. They have been pretty spot on with their selections of who will be breaking through in the music industry. One look at who they have chosen for previous months proves that. Artists they have chosen were Snail Mail, Kali Uchis, Sampha, Khalid, Syd and Aurora just to name a few really shows that they must be music psychics that have their fingers on the pulse of who is going to be potentially hot in the music scene. I don't know how they do it but I was extremely impressed with their selections so I really didn't want to cancel service due to service issues. But now that the customer service issue has been resolved in a manner that was not only helpful but courteous & gracious I don't have to. I will change to a five star once I receive the records because I am not sure how packaging looks just yet. But I am completely satisfied with the resolution of this matter thus far. So recommended vinyl subscription services will now include Vinylmnky, Vinyl Me Please, Black Box Records and Rough Trade Records. Please DO NOT use VNYL. Trust me and thank me later on that one. PREVIOUS REVIEW (For reference). So my experience with Vinylmnky has been beyond underwhelming. I signed up for their subscription service Feb 1, 2019. Today is March 14, 2019 and I haven't received a single record. I find this very strange. I have emailed them three times now about the service and I am constantly being told that there was an issue with the label in regards to three of the last "Breakthrough Records of the Month" (BROTM). I don't understand how you conduct business like this but the turnaround to receiving items seems ungodly slow. Good thing I signed up for the service via paypal because I plan on contesting the charge and canceling my service with them. I am sure the service worked out well for people in the past but my experience has been terrible. If you are looking for a good vinyl subscription service don't try Vinylmnky and don't use VNYL (no customer service at all). I would recommend Vinyl Me Please, Black Box Records or Rough Trade Records. Those three are great services that I have really enjoyed using thus far.

Barebones - it's fine. I paid and I got an LP from an 'up and coming artist'. cool. I don't really like the aesthetics of the site. From the 'Whats up' to the confusing website, it seems a little poorly designed.