Vinyl Me, PleaseReviews of vinylmeplease.com

Responsive to all my emails and never had any issues with customer service.

In the context of early access for a good sale with curated vinyl bundles of items with limited availability, the website for VMP had numerous technical errors that made it impossible for me to order my chosen items. I contacted customer support, who later confirmed that this was a bug and that it was fixed, but the items had long since sold out by that point. I was able to buy a different product during the sale, but not the ones I wanted to purchase. Too bad, VMP.

Sadly, horrible customer service has destroyed an incredible product like so many others. I have been a customer for eight years and, sadly, have decided not to auto-renew this September due to a two-week customer service debacle that should have corrected itself in a matter of three minutes. The upside is that I just saved myself from having $464 drawn from my account. Is the product good? Yes. Is it an extremely expensive luxury product that should have competent and honest customer service attached to it to help justify the cost? Strong yes. Now my issue was not a huge deal by itself (the site screwed up and charged my credit card instead of applying my store credit, of which I have $330 since eight of the last 12 months of records I did not care for, so banked the funds vs. getting the record of the month). Easy enough and should have taken an agent mere minutes to correct, no? Oh boy, that's not how it was resolved. Fourteen days after initial contact, the agent decided to reply. He, of course, blamed other team members for not responding even though he was the only agent on the ticket. He did the math incorrectly when applying my credit; I had to spell it out like I was teaching my seven-year-old how math works. Upon “proving” my math was correct, he said he would make me whole. He did not, and when I followed up about why he did not make me whole, he claimed he did. Thankfully, by this point, I had lost faith and had detailed notes, so I had to prove I was right and he was wrong for the second time. He admitted to not following up with applying the credit but tried to pass it off as if he did, presuming I had not done my due diligence and kept records (he could have gotten away with his lie for close to 100% of people I am sure). He refuses to let me speak to a manager and simply wants it to go away (I would, too, if I were in his shoes). I have emailed the general customer service team twice to express my frustration, but I have not received a single response. The silver lining: close to half a grand to spend on music elsewhere.

The best record club in the world

Terrible customer service. At $50 per album, you would think they offered something exceptional. They don’t. I missed a “swap window” because I was at a family funeral. I had other things on my mind than a stupid record. They shipped something I don’t want. They also refuse to exchange it. Then, to add insult to injury, they explained that I could sell it online. Unfuckingbelievable. Avoid them at all costs.

Great music, great price.

Ordered the Rock record of the month for my first time subscription and it was shipped after the mentioned time, then I received another record. Have mailed info but no reply, I was considering keeping my sub but after this incident it will be a no from me.

Slow replies from customer service, confusing service, took ages to ship with no updates... and they sent me the wrong item :(