Vintage TubReviews of vintagetub.com

Ordered a clawfoot bathtub and the faucet etc. Plumber came out to install and the parts do not fit the hose is too long or faucet too small. Anyway had to call customer service waited 40 mins. I was promised a call back never happened. I had to pay the plumber call out charge and had to delay inspection for my project. Vintage tub is unable to explain why the parts do not fit and only resolution is to return it at my own expense. The customer service has been terrible and the whole experience has just wasted my time. Will not use Vintage tubs again and i do not recommend.

We ordered a tub through Vintage Tubs and received an email right away saying that our order (and payment) had been processed and that they were readying our order for shipping. A month later, we hadn't received any other information from them on shipping times, so reached out several times to find out when the tub would ship out. Received no response, so emailed once more saying we would have to cancel the order if we didn't get a confirmation on the shipping. They responded right back, saying the tub was backordered for another 2 months. Considering the difficulties in dealing with them to find out this information, we cancelled the order as we didn't have a good feeling about having them stand behind their warranty. We went through PayPal specifically because of other reviews about frustrations in dealing with their customer service, so hopefully we get our money back without issue.

They sent me a different product, smaller size. Will not respond to customer service emails, phone rings and rings... terrible company. Do not trust.

The sink we purchased was extremely expensive, yet extremely fragile. It was never advertised as “fragile”. After only 3 months of use it is chipped. The paint it chipping off and there are actual pieces of the sink chipping off. Our kitchen sink is used for doing dishes, nothing out of the normal. Extremely disappointed in the quality and advertisement. Not sure why a kitchen sink would be made out of such fragile material. This sink was the most expensive sink we ever purchased, and it looks like it has been beat up for 25 years at just under one year old. Kristine Dickson

If you are not a 100% sure do not buy from Vintage Tub. Some unexpected changes came about during my renovation, and I decided to upgrade my tub. Now I will have to spend over $600.00 to send the tub back to them and they don’t even help make arrangements with the freight company. As a business they should plan for this contingency specially when you are buying things online. I am still upgrading, but I decided to go with Signature Hardware. Their customer service is first rate, if I had the same problem with SI I would have only have to pay $175.00 and they would have arranged everything with the freight company. Signature hardware is a little more expensive but totally worth it, because the most important thing for them is to make the customer happy.

Ordered item more than a month ago . Paid immediately but never received any updates . I was never notified item was not in stock . When I called customer service rep said it was coming from another company so not their fault . I should expect it in March . March is 3 1/2 months after I ordered item . I could go on but I’m sure you get the point . Please don’t sell items you don’t have in inventory and if you do please don’t charge me until you ship. Please send me e-mails to let me know the status of my order .

I cannot give a review when I haven't received the faucet yet. We ordered it the first of December, and we are told that it won't be here till sometime in February.

The product I purchased was not up to standard. It was Flimsy and cheaply made.