Vintage TubReviews of vintagetub.com

Customer service is extremely disappointing. After first contacting vintage tub and bath I was told to send pictures to an email for a manager to review. I sent photos and received no response, I emailed again and still no response. I then did a follow up call and was told a manager would call me back, nobody called me. I called for a third time and again was told a manager would follow up with me- big surprise no one contacted me. I would not do business with this company they are very unhelpful and unreliable.

The tub that I received was not at all like the picture that was on your web site, and when I tried to just exchange it in hopes that you would wave the return fee I was fully ingnored. I will never buy from your sight again. I will return to signature hardware where it was not a problem to return an item I was not happy with.

I am a pro customer. Ordered a utility sink and ultimately received the wrong mounting bracket. Notified the person who sent it too me and was told by email "we" would get back to you. Emailed several times with no response after not hearing anything back for several days.Finally heard back after 10 days and informed me that they only deal with orders and that customer service would need to help me. Why were the last 3 emails not responded to to tell me this? When customer service took over they just simply re-ordered the same bracket that does not fit. I have informed them of such and no response after 2 days. Very poor experience.

I returned an item and never got the refund!

I ordered a faucet for our claw foot tub that did not fit. I called to see what to do to return it so I did. I have yet to receive my refund and that has been at least a year ago.

Would never purchase from this company again. The 2 sets of faucets they sent were defective. The cold cartridge was in the hot handle and the hot cartridge was in the cold. They have poor customer service and we’re not helpful.

AVOID AT ALL COSTS - SCAM! They will take your money and not send your order. Buyer beware. In case anyone in CX cares: Order number 1622735

I purchased a tub and the drain doesn't fit. I spent many hours on hold trying to return it and nothing. No call back no answering the phone. So incredibly disappointed