VinovestReviews of vinovest.co

Response from VinovestJul 31, 2025

Hello John, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your expectations haven’t been met, and we’d like to address the points in your review to provide a clearer picture for you and others reading. First and most importantly: your wines absolutely do exist and are securely stored in globally recognized, professional wine storage facilities such as Octavian Vaults and LCB. These third-party warehouses are industry-standard and used by top wine merchants and collectors worldwide. Regarding your statement about shipping, international wine logistics are complex and can be costly, especially when dealing with duties, tariffs, temperature-controlled handling, and consolidation across multiple warehouses. We never charge arbitrary fees—any shipping quote you receive reflects real third-party costs, and we’re always happy to explore ways to minimize those expenses. As for wine sales: all wines listed through Vinovest are marketed to the outside fine wine trade, not just within our platform. Demand depends heavily on market conditions, maturity, and pricing. While liquidity can vary, our team continues working on your behalf to identify buyers through a broad network of global merchants and collectors. Finally, we’re disappointed to hear you felt ignored. We make every effort to respond to support inquiries, and if you’ve been waiting on a reply, we’d like to investigate and follow up immediately. Please reach out to us directly at [email protected] with your registered account information so we can address your concerns without delay. We understand your frustration and are here to help. While the journey in alternative investments like fine wine isn’t always smooth, we’re committed to transparency and improving our platform and services every step of the way. Thank you again for your feedback.

Response from VinovestJul 1, 2025

Hello Cristian, Thank you for sharing your feedback — we understand how frustrating it can be when expectations aren’t met during the liquidation process. To clarify, your wines were officially listed for sale in April and were made available to a broad network of external buyers. While we do everything we can to help facilitate timely sales, there is no guaranteed timeframe for when wines will sell, especially given current market conditions where buyer demand can be slower. After further review of your account we have confirmed that all of your wines have now been sold and all proceeds are available for withdrawal. Vinovest does not limit sales to an internal marketplace — your wines were listed across external channels and promoted to a global network of collectors, merchants, and brokers to help maximize your opportunities. Thank you again for your time and sharing your feedback,

Response from VinovestJul 31, 2025

Hello, Thank you for your feedback. We're sorry to hear about your frustration and want to take this opportunity to clarify a few important details regarding your account. All of your wines have now been successfully sold, and 100% of the proceeds were returned to you as of the end of June. While we understand the experience may not have met your expectations, we want to confirm that no funds have been withheld and your account has been fully settled. We also want to clarify that Vinovest does not charge advisory or performance fees. The fees deducted from your sale proceeds were related to storage and insurance, which are clearly disclosed and continue to apply while your wines are stored—whether they are held, listed, or awaiting sale. These fees ensure that your wines are professionally preserved until the moment of transfer or delivery. We understand that the fine wine market operates differently from more liquid asset classes. Sales can take time, and values can fluctuate depending on market demand and maturity. That said, we’re always available to provide guidance and transparency throughout the liquidation process. Thank you again for your feedback.

Response from VinovestJun 26, 2025

Hello Rene, Thank you for sharing your experience. We understand your frustration and sincerely appreciate your patience throughout the selling process. It’s important to clarify that wines on Vinovest are sold on the external market, and as such, sales can be influenced by external demand and market conditions. This means there is no guaranteed timeframe for selling, and pricing may fluctuate based on market interest at any given point. We've confirmed that your portfolio has been fully sold and that your funds have been returned to you. Thank you for allowing us to manage your investment, and we wish you all the best in your future ventures.

Response from VinovestMay 22, 2025

Hi Brian, We're sorry to hear about your experience and take concerns like this very seriously. Our team is more than happy to assist, but we will need some additional details about your account to investigate and help resolve the issue. Please reach out to us directly with your account information so we can look into this and help you as quickly as possible. Thank you