VinovestReviews of vinovest.co

Response from VinovestApr 20, 2023

Hello, Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! Our team is happy to help transfer funds between your wine managed and whiskey accounts and to help withdraw any excess cash in your account. Feel free to reach out and we can help with this right away. Thank you again for your feedback!

Response from VinovestApr 4, 2023

Hello Raimundo, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear that your recent experience with Vinovest did not meet your expectations. Please know that this is not the type of experience we want our valued investors to have. We pride ourselves on being transparent with our investors and keeping them informed about all aspects of their wine investments. We appreciate the opportunity to address your concerns and provide additional background on the matter. We take your feedback very seriously and will use it to improve our services and provide better experiences for our clients. Once again, we apologize for any inconvenience caused and appreciate your understanding. Thank you again for your feedback.

Response from VinovestMar 28, 2023

Hello, Thank you for your feedback and your kind words! Please let us know if there is ever anything we can do to help. Cheers,

Response from VinovestMar 9, 2023

Hi Paul, Thank you for your feedback. I am so sorry to hear your experience with Vinovest has not matched your expectations.. This is never the client experience we want our investors to have. We strive to be transparent with our investors surrounding all aspects of their wine investment. The wine asset class is a long-term game. As we try to make clear to all our valued clients, it can take 5 years or more for wines to appreciate into their peak maturity. Please feel free to reach out to our team with any questions you have about your portfolio and investment. Thank you again for your feedback.

Response from VinovestMar 9, 2023

Hi Sydney, Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! We love talking about wine and sharing our knowledge with our clients. Please feel free to reach out at any time to ask any questions you may have about your portfolio or investment, our team is happy to help. Thank you again for your feedback! Cheers!

Response from VinovestMar 3, 2023

Hi, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. We do apologize if you have had any issues with your liquidation. We recently made updates to the liquidation process to make it easier for customers to know when their wines have matured and it is the best time to sell their wines. We strive to be transparent with our investors surrounding all aspects of their wine investment, including the timeline for holding your investment and when it is time to sell. Please reach out to our team and they will be happy to give you an update on your account and request. Thank you again for your feedback.

Response from VinovestMar 3, 2023

Hi Jeremy, Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have. Our team is available to answer your questions Monday - Friday and emails are checked and answered each day. We apologize if there has been any delay in you receiving a response. We are always working to improve all aspects of the customer experience. We strive to be transparent with our investors surrounding all aspects of their wine investment. Your feedback is very important to us as we continue to grow. Please reach out to our team and they will be happy to provide an update on your account for you and answer any questions you may have. Thank you again for your feedback.

Response from VinovestMar 2, 2023

Hi Barek, Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far and have been able to build a small portfolio in something you are interested in. Thank you again for your feedback!