Mr.B
Will probably use again but awful customer service
We did get the ordered products to the destination, but the whole preparation process was super hard. I cannot say about all the customer service, but the one that they offer on facebook messenger, is just awful. I wrote it as a professional letter with greetings, closing and thanks. 2 days later I got a very short answer to 1 of the 3 of my questions. Not offering any additional options like ‘gift pack, b-day card...’. They just deliver the wine in a box and do not care to whom or how. Anyways, the worst part was probably the communication. Had to ask 5 times until I got answers about gift wrapping, duration and difference of delivery ways and so on.
Response from VINOvationsFeb 28, 2020
We apologize if you were not properly serviced for the gift set. There is a section on our order form for gift notes. We did place a gift card with the order specifying the gift was from you. We made an attempt to call you; however, you're located in Austria and the time difference didn't allow for us to call you. Apologies for the confusion and lack of response on the Facebook messenger. We have placed a courtesy credit to your account for a future order.


