VINOvationsReviews of vinovations.us

I ordered 4 items and 1 of 4 was delivered wrongly. I sent an email to clarify & to receive the correct item, however no response was provided so far.

I have noticed that in this last shipment were wines that I can buy cheaper at my local wine/package store, making me wonder why I should bother with Vinovations. Also while I enjoy Italian wines I am struck by Vinovations repeated and tedious reliance on them. Conversely I am struck by the relative dearth of American wines. Given the foregoing I think that my choosing an average rating is generous, and am rethinking my relationship with Vinovations. I am beginning to think that I can supply myself with a more interesting wine experience at a cheaper cost.

I chose you folks because my mother in law loved the variety. Our first delivery we received six bottles as we were supposed to. However we received three varieties, two of each. I thought we would have six choices to sample and choose some favorites With that said the wine is good and going forward I hope to be able to have more to choose from. Thank you

You substituted 6 bottles of another wine because you had limited supply of what I ordered. It wasn't as good. But you did ok.

Placed order online payment was accepted was then told only one bottle of wine out of four was available. Staff was courteous and helpful with email messaging. Eventually a second bottle was located and refund offered. Have not received wine or refund as of yet. Disappointed with the whole process.

Price is the highest for my last purchase than any other club that came up on wine searcher if you want my true honest opinion.

Initial order took more than a week before any action. They then told me the 2016 vintage I ordered was not available, but offered two later vintages. I finally accepted for eight 2017 bottles and seven 2018 bottles. The packing slip I received showed that, but the box contained ten 2017 bottles and five 2018 bottles. So nothing terrible, but just a little sloppy.

We did get the ordered products to the destination, but the whole preparation process was super hard. I cannot say about all the customer service, but the one that they offer on facebook messenger, is just awful. I wrote it as a professional letter with greetings, closing and thanks. 2 days later I got a very short answer to 1 of the 3 of my questions. Not offering any additional options like ‘gift pack, b-day card...’. They just deliver the wine in a box and do not care to whom or how. Anyways, the worst part was probably the communication. Had to ask 5 times until I got answers about gift wrapping, duration and difference of delivery ways and so on.