VinotempReviews of vinotemp.com

Response from VinotempOct 29, 2017

There are a few features of importance, bottle capacity, temperature range, and bottle size. The units have a specific cubic foot platform. The racks are as generic as possible to be able to hold the most bottles. The flatter racks allow to bulk store. You can remove the rack above and bulk store. We rather supply more racks than less so that the user can make that choice. We are also limited by size as far as standard inches of depth (24 inches for building in ) as well as 15 inch (trash compactor size) and 24 inch (dishwasher size). Some of our larger units have constructed racking to be able to support the weight and be able to stack different and odd sizes. So consider to bulk store and best all the same bottles together for maximum storage. However if you find a way, that we didnt think of, send your ideas our way, always open to trying something new!

Response from VinotempJul 27, 2017

We are very sorry for the inconvenience, however every unit is checked, wrapped and strapped before shipping. We also make sure to have the customer when accepting the shipment to check and make sure that the unit is perfect. If a unit is in the truck and something heavy is on the unit, or dropped, the unit can be crushed without the box being compromised. That is why we strap and then wrap in plastic on a pallet, so that the shipper doesnt remove it from the pallet (but sometimes they do). We do need to know right away, and have the unit refused, so that the freight company can handle it right there and then and order a replacement. The last thing we would want, and it would be foolish for us to do is to ship a damaged unit and then box it, we would be the one who has to take care of it anyway, there is no point in that, we dont want our customers to have a damaged unit (it hurts everyone).

Response from VinotempJun 22, 2017

Dear Douglas, We apologize for the inconveniences this issue has caused you. This unit was shipped by Best Buy, whom we have advised to improve their freight carrier/service provider on several occasions. We greatly appreciate your feedback and will take your information to work on solving this issue. If you have any further questions, please email our Customer Service Manager, Nick, at [email protected].

Response from VinotempMay 23, 2017

Depending on the unit, you may be able to remove racks and do more bulk storage to store more bottles than listed as how many will fit. As far as the power surge I would recommend speaking with our service department, it could be a part or a fix that can get you working again. Yes, you need to be careful if there are power surges with any appliance. [email protected]