VinotempReviews of vinotemp.com

Horrible customer service.

I was hoping to get a response from Vinotemp Customer Service, but instead received an email asking for my rating...? I have a brand new wine cellar but the cooling function isn’t working. It sure is gorgeous though! I’ll patiently wait for someone to call me back, so I can start using my new gift!

After 2 weeks or cooler started randomly stops cooling After an email and voicemail And no response I called again and was told that i could order a new motor and have someone of my choosing i stall it at my expense! To say the least I was and am not a happy customer! This is our second and sadly our last cooler we will be purchasing from your company. Your customer service is nonexistent

I received Vinotemp 141 Bottle Single Zone Label View Wine Cellar - EL-168COMM on 9/2019, which I ordered from Costco. It had small dent on the side, but it was minor, and decided to keep it; However, it was missing the hardware (screws, washers, etc.), that is needed to install the handle to the door, thus I called Vinitemp, and also created ticket to receive missing screws. However, although it's been over 1 month, they have not sent me the missing parts nor responded to my multiple requests via their support ticket system, except keep on sending me the same message that they "received my request," nor returning my call message to their voice mail system. I am about to return the unit to Costco. It's shame that Vinotemp would not send me simply the missing screws to install the handle to the door. It should be very simple customer service to send the missing parts that was not included in the product.

Vinotemp is a terrible company!! Don't buy their products. I have had three wine cabinets, 2 designer series built in wine coolers, and two beverage coolers. All have failed just outside of the warranty period which is a short 1-year. Additionally, customer service is deplorable - forget trying to get your phone call returned. With each issue I had with products, I had to call close to 10-15 times to get resolution. No one answers or returned calls! DON'T BUY A VINOTEMP!

Customer service horrible!! The worst warranty I have ever seen for an item!! Customer service tells you that your cooler must be sent to LA for service and tell you you must figure out a way to take of your 2000 bottles of wine while your item is being serviced!! They provided me with service reps in my area SF Bay Area for the service!! I advised them I would send them the invoice they told me to cancel the service call that it be sent to them!! The service then sent me an email that he would work it out!! Never heard from him again!! I contacted Home Depot to advise them of the product they are selling!!!! It was 100 degrees here at the time!!!

Very poor customer support. Many phone calls not answered. NO follow up at all when problems are mentioned.

Broke within a month of purchase