VinotempReviews of vinotemp.com

Recently our new homebuilding company attempted an install of the Winemate 1500-CD for a client. The customer purchased it based on the diagrams represented on-line. These diagrams and materials that come with this unit do not tell the full story of the application. First, you must pull air from an adjacent room and stick the unit up against that other room wall with a large opening. Ours was a bedroom and it would not work because of ambient noise. It also does not come with any mounting flange. There is no way to not breach the vapor barrier and seal it up from the wall cavity with this application without half-ass rigging it and hope the wall doesn't get moisture in the cavity. There is no framing diagram that shows how you will need to prepare the opening--even the dimensions on the manual are incomplete. There is also internally differing opinions from the service technicians if it can vent into an attic--some said yes, some said no. This is a very, very elementary system that has very little application in our opinion. We have done a dozen temperature controlled rooms and this isn't anything I'd pay $1 for. We recommend upgrade to a better unit or buy one elsewhere.

Sold us a specific, in stock unit May 25, said it would ship ASAP. A month later, not shipped, and not even available any more. Agreed to substitution of another in stock item, on assurance it would ship ASAP. We warned we would cancel if they didn't. Total misrepresentations, numerous emails and phone calls. Kept promising it ASAP. As of July 10, still not shipped, said it would be at least another month before we got it, so we cancelled. Now can't get back money, AmEx continues to fight with them, and have been totally non-responsive in trying to resolve it. Run the other way. You cannot trust them.

“ Buyer be Ware “ a buying this piece of .... junk “ !!!! I am soooooo disappointed to purchase this Beverage Cooler at an “ over priced “ discounted price, along with a 3 year warrenty program ... only to discover ( so far ) an unresponsive Service Team to address my concerns ????? This is an extremely noisy unit to has a humming, gurgling, dripping sound that “ never “ stops ~~~ Soooooooo Disrupting in our Entertainment/ Bar area !!!!! Finally, Jasmine, has been a pleasant surprise to attempt to assist me after “ Richard “ and, a real “ Light-weight “ Treavor, has simply passed the buck ???? Again, We purchased this unit after a consider amount of research and comparisons ~~~ unfortunately, “ This Expensive Unit “ and their Service Department is a Huge Disappointment !!!! Don’t Buy Direct ~~ Purchase from Lowe’s or Home Depot where they’ll stand by their product and warrenty !!!!! Steve

I have some issues with my product and I haven’t heard back from anyone to assist with my issue.

still waiting two months later for my repaired units (2 units) which i have not even received word about. really?!? Two calls in, and so far not even one response as to where or how my units are doing.

I ordered a vinotemp beverage and wine cooler directly from Vinotemp.com. The refrigerator was delivered and was not inspected because it was not going to be immediately installed and there was only minor dents on the outside cardboard box. Once opened it was found that the inside doors were damaged beyond use. I sent photos and placed many emails and phone calls to Jasmine, Maryann, and Richard to no avail. The conclusion was that Vinotemp has a third party box and ship. It was damaged during this process. Unless you open and make certain it is operational vinotemp will not take any accountability. Read the 9 page contract you sign and initial very carefully. I would never purchase from this company again. It was by far the most unreputable company I have dealt with in my 2 remodeling projects.

I registered the product online over 2 months ago and NO ONE has ever sent me a confirmation. Further, every time I try to call, either the person cannot help me (and that's IF I get to speak to someone), or if I leave a message, no one returns my call.

READ REVIEW BEFORE YOU BUY. In the process of dispute. Quality of the Vinotemp freezer - the workmanship is bad!! The black metal case of the freezer is not smooth, not straight and bumpy. Company tried to blame transportation company for the damages but frankly, transport cannot cause all these damages. It is poor quality and bad QC in the manufacturing process of the unit. Bought this unit on March 24, 2020. Ask for white glove delivery and finally received it on April 21, 2020. So disappointed at this company. Minus 5 star.