VinotempReviews of vinotemp.com

Customer Service representative terrible that I dealt with. Could not answer my questions with any depth of knowledge and was very brief/curt.

I qill have to review tqice. My first unit arrived and I followed directions allowing to sit for 24 hours befoe plugging in. Loadex the required 5 bottles abd plugged in. After 24 hours the temp went up and the unit was returned to the place of purchase since the compressor was not working. Giving it a second chance ... but only one more.

Unit was loud, loud, loud. Customer service was good but we returned the wine refrigerator to Costco.

I called Vinotemp about a problem I had with my 45 bottle EL-45TS cooler that I bought from Costco. The cooler kept on with a popping noise.I talk to NICK. He was NO help at all. Had to call twice which he said he would return my call. He DID NOT return my calls with a solution. Customer service is poor. I had to spend my money for shipping to take the cooler back to costco.

So far my brand new wine fridge is extremely loud, louder than my large regular fridge. I'm working with customer service to lock down an appointment for them to come and check on it and it's been 2 weeks still no appointment.

The cabinet is good and the cooling system is fine but the customer service and the warranty policy is not helpful and not clear.

Nice wine cooler. Ordered from Costco and bought additional warranty. When it was delivered the attachment got the door handle was defective so can't install it. Contacted Costco warranty, after 50 min on the phone they gave me a direct email for Vinotemp to have parts sent that day. 3 days later and an additional online warranty ticket and we still have had no response. Frustrated beyond belief!!

Excited about my purchase but the shelves are very difficult to pull out and the bottles barely fit. It is a struggle very time I try to see what bottle I am pulling out. Probably my fault for limiting the size of wine cooler I purchased. Temperature is not a problem but it is a little loud.