VinotempReviews of vinotemp.com

Never respond to the phone calls, do not respond for the emails. I am still waiting for response for the parts ordered that I need to return because the technician that the Vinotemp appliance is beyond repair so I would to get my money back for a part that i can not use. So I would like instructions on how to do that. Waiting for response. I would appreciate a response ASAP.

I would give a zero if I could. Ordered item that was stated as in stock. It was not until I followed up 3 weeks later I was told it was out of stock. It has been almost five weeks and they have still not issued a refund. I have to call and email regularly to ask for refund. Borders on fradulent business practices. Terrible company.

In my 62 years I have never dealt with a worse run company and the absolute most repulsive customer "service". I placed an order and after a week had not received notification of shipment. I called customer service to inquire and was told that my order "had not been approved". I asked for clarification and was told my card # and name had not been "verified", although MY CARD HAD BEEN CHARGED THE WEEK BEFORE WHEN THE ORDER WAS PLACED! I asked to speak to a manager and was passed to the shipping manager. The story changed at that point, and I was told there were problems in their shipping dept. and orders take 5-7 days to ship (it has already been 8 days!). At that point, after having been lied to I was starting to get quite upset and was given a "warning" by the employee that I would be hung up on. I asked to cancel the order at that point and was told there would be a 3% fee. THIS IS INSANE - how can you run a business this way?!?! Off to BBB to file a complaint!

When we ordered new kitchen cabinets, I had purchased Vinotemp 32 bottle wine cooler. After 5 years wine cooler stopped working. I called Vinotemp and inquired about the repair facility in Toronto, Canada area. The technician gave me 2 names, and unfortunately both companies do not repair Vinotemp wine coolers. I called many Appliance repair companies, and so far could not find any that work with Vinotemp. So if you are in Canada (Ontario), DO NOT BUY VINOTEMP. We are left with useless appliance now, since we cannot find another wine cooler that will fit the space. Very disappointed with the service.

Quality is not what it used to be! Very disappointed.

We have not received our item. I have called twice for an update. Have yet to receive an update.

Hands down worst Dishwasher I've ever had. It clogs SUPER easy, so you pretty much have to wash your dishes completely before you put them in this machine. We cleaned the drain often, as suggested in the manual, and made sure that dishes were completely food free before we loaded. Didn't matter. The drain pump went out within a few months of standard use - its just 2 people who live at my house, so the workload was quite minimal. The real ordeal came when I was trying to get the manufacturer to honor its warranty. When the drain pump went out, I called Vinotemp. They told me at the time that the standard process was to have a service tech come out to see if they could fix the issue first. After EIGHT WEEKS of no functioning dishwasher & Vinotemp giving me the run around, they say "we'll just send a new machine." The day before this new machine is supposed to arrive, I get a text from a 'service provider,' giving me dates that they can come out and see if they can fix the machine. I immediately call the Rep I've been dealing with & say, "wait a sec., I'm supposed to get a new machine." He THEN explains that his managers didn't like the idea of giving me a new machine without a tech coming out & that instead of a new machine, I'm going to have to go through the process of getting a service tech to come out to see if they can fix the issue. So, the tech is now supposed to come out next week (WEEK 9 of no functioning dishwasher). And I know how this is going to go - they are going to "fix" the machine, its going to break again in a few weeks, then I'm going to have to go through this process all over again. Don't. just don't. If you're just looking to burn $1200, I'll give you my address & you can send me a check.

I purchased the parts from this company being done everything is electronica nowadays the young woman that I spoke to on the phone just told me to sign on a direct line now yes I am at fault for not reading everything but she told me that the only way I could put the order was by signing now of course I got the wrong part and they’re telling me that unless I get something else I cannot get a refund so I’m stuck with a 300 and some dollars worth of nothing I believe this is not right taking advantage especially someone like myself that is a senior citizen be aware