VinotempReviews of vinotemp.com

I ordered (2) silver mirrored wine drawers, received a black glass wine drawer from 2 different vendors (I thought that the first vendor (Home Depot) sent the wrong drawers, so I took them back and reordered from Target.com.) These units look NOTHING like what is pictured on various web sites. My second set of drawers arrived re-crated, upside down and dented on the back sides and a piece of stripping @the drawer was bent. I REALLY wanted the drawers and have just accepted these by default.....the control lights are so bright, I need to put electrician tape over them to have these in my home bar. I am still under construction and they are not yet in use....I really feel that Vinotemp needs a more precise picture of how these units truly present.

The icemaker I ordered came in very dented and because of the dents would not fit in the space it was destined for. The warehouse sent it in its original retail packaging which was very thin and did not protect it. Customer service will not accept the return/exchange and I am out the $1200 I wired upfront for this. I will not be recommending Vinotemp appliances to anyone. I purchased this through your distributor, O'Rourke Sales and had to prepay. They are not honoring a refund or exchange. The icemaker weighed 84 LBS so I'm guessing that is why it was not palletized but it should have been better protected for shipping.

I signed up for our warranty for a wine dispenser, a very expensive one, and never got notifcation that they received our online form. No confirmation email, confirmation letter, or confirmation message on the screen once submitted! I still don't know if my 1300 wine dispenser has a warranty! Just a simple confirmation at the end of submitting the form would be nice, and now I have an issue with one of the dispensers not working! We'll see if they'll even service it. Be careful! As an update, I still have yet to get my fridge serviced. I emailed their customer service, and they asked me for the ID number for the unit which I provided. I still haven't heard anything from them!!! Buy anything non-vinotemp! Over priced and no service!!!! So much for our $1300!!

I was quoted 6-8 weeks for the delivery of my wine box from the day it was ordered. It took 4 1/2 months, with the only communication from vinotemp being when I initiated the communication. The staff at vinotemp was unrepentant regarding the delays, using the excuse that they are a "working warehouse", among other excuses. They then used a delivery company that was ill equipped to handle such a heavy piece, resulting in damage to the box during delivery. I have had the box for a few months and it seems to be working fine. The quality of the finished product is good.

We were looking for a small inexpensive cabinet to go with our 2-#700 Vinotemp cabinets. The wire racking was so flimsy and so ill fitting that I am afraid to put more than a dozen bottles in a cooler advertised to hold 48 bottles. I contacted customer service and they sent back a canned email that was unhelpful. I emailed them again but have heard nothing back. I regret purchasing the Vinotemp 48 bottle cooler