VinotempReviews of vinotemp.com

This is our third wine cooler. None of the others perform like this new one. It keeps making a loud banging/popping noise and in the troubleshooting section of the manual it says that "Wine Cooler makes too much noise or vibrates" and the company's explanation is "Contraction and expansion of the inside walls may cause popping and cracking noises." Why would they even think that would be acceptable in a home environment?

We bought our Vinotemp beverage center about 18 months previous to the compressor going out. As I recall the warranty was 12 months (our new one purchased elsewhere is 24 months at the same price). So given that the warranty was expired all I really expected was to be able to get the number for a repair person and get it fixed. That is when things got crazy. After several weeks and three attempts, countless emails sending pictures, calls with Vinotemp we finally found someone willing to work with them to fix it. To be fair our Vinotemp Rep (Eric) seemed willing to help and said that he would work with his boss on possibly getting us a discount on a new beverage center since getting this one fixed was problematic. After all of the hassle and the waiting for return calls and emails they came back with $20 off on the replacement compressor and we had to take care of finding the repair service and paying for the repair. If they had done that right away, it would have been fine, but after six weeks and a giant hassle we get $20 off a part that probably cost them $30. It is actually an insult considering how much time we spent trying to resolve the problem. Customer service with Vinotemp is terrible when you need them so buyer beware. We bought our new unit locally, it comes with a two year warranty and they take care of all repairs. Now that's how it should be.

Our Vinotemp wine cooler was returned. The shelves were not high enough and accommodated only half the number of bottles advertised. Most annoying was the recycling every 13 minutes with a load "pop" each time.

Purchased a VT-CAVA1 online. Turns out it was manufactured in September 2011, nearly 6 years ago. The grill in the back was catching the lower fan which made the temperature in the lower rack go up to 77 degrees in a home that is set at 73 degrees. I caught that issue and pulled back the grill a bit and it's working as it should. I called to check on the warranty on the unit and found that the Thermoelectric models only come with a 90 day warranty. This is an $800 unit. Glad I found the problem before I had to ship it back to fix it!

Do not buy from this company, they are nothing but ripoffs that will not even warranty their own equipment!! They Suck

I purchased a Duel Temp 140 bottle wine fridge in May, 2017. Two months later the system stopped cooling. Customer service said that the repairs would not be covered by warranty because I purchased the unit from a third party store and not a retail store. It is disappointing that they would not stand behind their product. This unit was purchased new from a liquidation store. The unit was originally purchased by Costco for resale. The fridge was never sold to an end user prior to my purchase. Reguardless of the price I paid for the fridge, this item was sold with all the warranty paperwork included as a new item. I can understand not warranting a used item, but to not honar your product warranty because it was sold to me direct from Costco at a retail price is poor service. I'm dropping my rating to one star for your unprofessional response. Costco purchased this unit from your company for resale. You were prepared to warrant the fridge to the consumer who purchased the wine fridge based on your sale to Costco. Vinotemp did not sell the wine fridge at a loss. Costco is the company who took the loss for the discount store who sold the unit. The price I paid has no barring on the fact that the unit stopped working two moths after I purchase it. I have had no problem in the past with other manufacturers who honor their product sold through a discount outlet. If I purchase an item that has all the warranty paperwork attached with the sell of the unit, why should I believe there would be any question on merchandise performance and manufacturer warranty. This was not a used product. I tested the unit at the store prior to purchasing it. I called your company and spoke with a sales person and asked questions about the unit prior to my purchase. I made a buying decision based on product reviews and manufacturer name. The store had several brand names to choose from. I decided to select Vinotemp because I believed it was a better product. I realize now that I made the wrong choice based on my experience with Vinotemp customer service and your policy.

a follow up to my unhappiness with Customer Service at Vinotemp. Bought a cooler in April of 2017 that stayed cool for just a few days. Now the middleman/seller of the Vinotemp cooler will not accept the return. And Vinotemp wants to either ship/replace a new cooler and have me pay for shipping the new one to me and to return the broken one back to them, or send me replacement parts so that I can repair their crappy cooler. TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!! Now, your response is filled with my unprofessional irresponsibility. The freight you want me to pay is over $100 for a $200 cooler. Are you nuts???? And your customer service department told me when the cooler was actually purchased (April 2017), based upon when you sold it to the middleman/reseller. You are digging a deeper hole for your Company by telling more lies!!!!!!!!!

Uggh...terrible. This company has been a nightmare. They literally have done everything wrong, from the inaccurate specs of their products to the poor quality and poorer service. I purchased metal and wood racking that was supposed to ship in a week. After nothing showed up I contacted the company I bought from to ask for an update. Three weeks later I had heard nothing, and the company that sold me the racks was clearly pulling its hair out trying to get answers. Eight weeks after purchase my rack finally showed up. It was not as described, flimsy and inconsistent, and the bottle holes are too small for a good number of my bottles. I would attempt a return / refund but at this point it is clear that Vinotemp is so tone deaf to its customers and so bad at fulfillment that I just don't have the energy to try. Avoid!