VinotempReviews of vinotemp.com

We purchased two Vinotemp Wine Fridges in late 2017. One of the glass doors was shattered during installation thus requiring us to order a replacement. We were told 4-6 weeks to get a replacement door which should have arrived in mid-December. It is now April 2018. After going back and forth for the previous 5 months with Vinotemp we were told that there is no replacement door. Had we have known that the company could not service or repair their products we would have chosen another company. We find it hard to believe that a company the size of Vinotemp can't produce, manufacture or even find a solution to a broken door on one of their units. They have been at the very least unable to service their own products or at worst unwilling to help a customer find a solution. We will not be using them again in the future nor would we recommend them.

I can't get anyone to follow up on a damaged part complaint!

I called today with a few questions regarding my new wine steward stainless four bottle preservation system. I waited on hold for a long time after trying to explain to the receptionist what I needed. When I did speak with someone I was disconnected and I did not get a call back. I called back... got a rude hasty person and when I tried to explain I was disconnected she abruptly transferred my call to an extension where the phone rang forever and no one answered.

I contacted customer service about an issue and received a response fast, but ever since then I can’t get any help for my problem and nobody will respond to my emails. I don’t think I will purchase another unit again from this company

I have been having a problem with my cooler for at least a month now. Called multiple times and left messages, have yet to hear back.

Having bought this in the UK over a week ago, and waiting the requisite 24 hours to turn it on, I then set the temperature for the 2 zones which seemed very straightforward...except the temperature of the unit itself did not deviate from each other. So both are varying between 2 and 7 degrees but are both exactly the same as each other - not dual zone at all. After thinking it might have been my error, I contacted the support team who promptly sent me a video explaining how to set the two zones - exactly what I had done. I told them this and they asked for a video showing the error - sent this, and now I get radio silence. I get the feeling that if I am ignored long enough the problem will go away, as this American company doesn't seem to have a UK repairer or warranty structure. To be clear I don't want to return this - I just want a wine cooler that works as advertised, and to feel that my business is worth responding to when I have issues. This just seems like it is in the too hard basket for them. Update - I received another response from the vinotech.com soon after posting this pointing me to a local company in the UK who may be able to assist - these are the 4th/5th people I have been put in touch with now. Depending on the outcome of that I will revise my review accordingly. I have been in communication already with Vinotech but have limited responses in trying to resolve the problem or suggestions (up to now) about someone local I could talk to, or what should happen if it can't be fixed/resolved. Hopefully it can be solved now

So far it has not been a great start. Day 2 and the whole front door is wet- condensation. So bad it is dripping on my wood floors. Company says they are going to make it right, but it has been a week and they are still calling asking me for photos, proof of purchase etc. So we will see. I have the wine cooler also, it is 2 years old and now that door is starting to fog up! Maybe this is not a great company....

I purchased a Vinotemp units from Costco and the model name was Element. I returned the first one because it makes a clunking noise approximately every 15 minutes. Last week I returned the unit and picked up another and this unit has the same clunking noise and it is even louder. I plan to return this unit next week but I will not purchase another Element from Costco.