Vince CamutoReviews of vincecamuto.com

I placed an order via the web 13 March 2026. Soon after I received an email stating the order had “PARTIALLY SHIPPED.” I was confused as I only ordered 1 item, a handbag on sale. I promptly wrote their customer service thinking perhaps somehow I was receiving someone else’s order. They responded with a “form letter” I asked them to send the tracking info and received the same form letter THREE TIMES. Today I received a text saying “my order was Cancelled & REFUNDED????””This time I called them and the lady said it was cancelled due to an internal “SYSTEM ERROR” and promptly told me to order it again…. Nah I’m good- LEAVE THESE PEOPLE ALONE! Buy at your own risk…..

If I could give this company 0 stars I would. I usually order over 5plus pairs of boots/ heels from Vince camuto a year. This winter I ordered 3 pairs so far, one pair was delivered the other 2 never arrived their shipping company ontrac in complete horse shit. They said my package was delivered, yet , no delivery picture and to top things off I have a camera where I can see if anything has been delivered to my door step. I am not going back and fourth with intractable who will not refund my money and Vince canuto who takes no part in any delivery issues. I truly thought they were customer advocates. Here I am a week later trying to get a refund and I will take my business elsewhere I would not recommend anyone order from Vince camuto as they have a very shady delivery service, who is probably stealing packages.

Love the shoes horrible customer services. Needed to cancel my order within 5 minutes of placing order was told this was not possible. Expressed frustration escalated concern new response calling me by someone elses name and still not canceling my order. Simply decided to go with a different color. Will not do business with poor customer service.

Ordered boots. Close to $400 for two pairs. Delivery photo shows boots were thrown by a sign 1/4 mile from my home. When I discovered, I went to retrieve package. It was gone. Now Vince Camuto giving me run around. AWFUL.

I purchased 2 pairs of slingbacks and in less than six months, the elastic was stretched to the point where the shoe was slipping off my feet. I paid a lot for these shoes. the elastic should be made of a higher quality so I don't have to take it to a shoemaker for them to replace the elastic.

Website glitched and charged me for the incorrect item. I emailed them and called 2 minutes later and they tell me there is no way to cancel the order. Absolutely horrible customer service.

Vince Camuto charges a fee for returns. They send the shoes in a box wrapped in plastic so there is no box supplied for the return. There are plenty of stores to buy from that make returns free and easy. I will never buy from Vince Camuto again. If you want ease in online shopping, shop at Bloomingdales, Nordstrom, Sam Edelman, Zappos, Amazon etc.

I returned a pair of boots to Vince Camuto and they are refusing to refund my money. I have no boots and no money. First they claimed to have not received them, but tracking showed that it was delivered 2/28. Now 3 weeks later, they say the item has arrived and they want me to wait another 5-7 days to receive my refund, even though it was promised to be processed yesterday. If you want any other their products, I would suggest purchasing at another retailer who actually cares about customer satisfaction.