VinAuditReviews of vinaudit.com

Great customer service very easy to use app

Marinel is one of a kind! From the moment she answered my call i knew i was in good hands! She researched a vin number of a Expensive RV we were almost going to buy and gave me so much info that was so useful.I then called her with a second RV and she was still so patient and made me feel like i was not bothering her. I was so impressed with her info and knowledge.

Here is an interesting good news story regarding VinAudit. While interacting with a prospective buyer for a vehicle I had for sale, he asked that I get a vin report to show him before coming to purchase it. Via computer I found VinAudit and paid for a report. While waiting for my report to be emailed, I noticed a scam warning regarding other sites with similar names to this one that take your money and don't provide a report or supply a barebones report with no detail. It got me thinking so I went back to my correspondence with the buyer and saw he had actually specified a certain site (with a similar name) to obtain the report from and I had luckily come across this one by mistake. I researched the buyer's requested site and found that that one was in fact a scam site. Feeling somewhat duped, I contacted VinAudit support, let them know what happened and asked if I could be reimbursed for the report request which in this instance I didn't really need. I am happy to say the pending transaction was cancelled and my credit card was not debited. Very good customer service and greatly appreciated.

Yes my daughter accidentally used this site (Trustpilot) and we had a breakdown in communication and I ended up being charged for the report my daughter printed. I contacted Trustpilot by email and they were OUTSTANDING, HELPFUL and VERY UNDERSTANDING !!!! I will spread the word everywhere and to anyone who will listen!!! Thanks so much.

The customer service was excellent, they managed the refund quickly and effectively.

Very helpful in finding issues with owner ship that was not shown on CarFax. Very helpful when I got a call back to explain the report.

I had issues doing it on line so I called and Marinel in customer service answered all questions ,went over report and emailed to me.

The young lady, Ms Paclian Marinal, Was amazing in helping me make a decision on my Vin check. She was very polite, professional and patience in answering all my questions . I was very impressed.