villohome.comReviews of villohome.com

Response from villohome.comMar 8, 2025

Hello Anthony your order number is #11848 - We've investigated your concern and found that you had previously placed an incorrect order (#11749) with the wrong size on February 26th. At that time, we intervened to prevent shipment. Regarding your current order placed on March 4th, we appreciate your patience. We're waiting for the vendor to provide tracking details, which may take a few more days. Please expect delivery within 4-5 business days. Thank you for your understanding, and we appreciate your feedback. Best regards.

Response from villohome.comDec 9, 2024

Hello Leigh, This is Uchit from Villohome. I’m reaching out to follow up on the email we previously sent regarding your case. In that email, we provided a detailed explanation of the situation, outlining how certain automated processes beyond our control led to the issue. We also included a solution that we believe will work for you. I hope you’ve had a chance to review the email and found the proposed solution helpful. We genuinely value your satisfaction and hope this resolution meets your expectations. If you’re satisfied with the outcome, we would greatly appreciate it if you could update your review to reflect your experience after receiving the solution. Positive feedback means a lot to us and helps us continue improving our services. Thank you for your understanding. Regards, Uchit Barot VILLOHOME

Response from villohome.comJan 1, 2025

This customer has not purchased from us, and we requested information never returned to us either. This is definitely spam.

Response from villohome.comNov 11, 2024

Hello Andrie, Your order was #8397 - and was delivered via FedEx - you didn't even contacted us describing the issue I just checked - we have a policy of exchange if received different product from our side or if there is some issue in the product. Awaiting reply.

Response from villohome.comSep 5, 2024

Hello Erika, It's Pratik from Villohome. Firstly, I would like to apologize for your bad experience. Now, I have investigated this matter and came to know that the reason why our team advised of additional shipping was because the shipping that was charged to you while checking out was under an assumption that the product that you ordered was available in the same state as your delivery address however later, the vendor informed us that they didn't have any stock available there. Now, it is one of the downsides of the dropshipping business model where we cannot control the availability of the inventory and we have to rely on the vendor's instructions completely. Having said this, I also agree that as a customer, it is not your fault either which is why in such situations, we try to cover as much of an additional shipping cost as possible (even at the cost of bearing a minor loss on the order) however in some situations, where the additional shipping is way too high, we do have to ask the customer to contribute a part of it. I hope you can understand our situation. I again apologize for the inconvenience. Regards, Villohome Team

Response from villohome.comSep 5, 2024

Hello Michelle, I am sorry to hear about the damage. Could you kindly email us the pictures of the damage at [email protected] so that we can further investigate this one? Thank you. Regards, Villohome Team

Response from villohome.comSep 5, 2024

Hello Lisa, It's Pratik from Villohome. Firstly, I apologize for the inconvenience that was caused to you due to the delay in bringing the resolution to the damage matter. I see that we were able to resolve this matter by issuing a full refund to you on 08/13/2024. We also emailed you a refund confirmation. Yes, I do agree that it took our claims team more time than usual to investigate this case however we tried our best to resolve it as soon as we could. Thank you. Regards, Villohome Team