Glenna
Prices were good
Prices were good, customer service was good. It took a little longer than I expected to get the product and it cost additional shipping because they had to change to point of distribution.
Response from villohome.comSep 5, 2024
Hello Glenna, It's Pratik from Villohome. Firstly, I would like to thank you for your review. Now, I have investigated this matter and came to know that the reason why our team advised of additional shipping was because the shipping that was charged to you while checking out was under an assumption that the product that you ordered was available in the same state as your delivery address however later, the vendor informed us that they didn't have any stock available there. Now, it is one of the downsides of the dropshipping business model where we cannot control the availability of the inventory and we have to rely on the vendor's instructions completely. Having said this, I also agree that as a customer, it is not your fault either which is why in such situations, we try to cover as much of an additional shipping cost as possible (even at the cost of bearing a minor loss on the order) however in some situations, where the additional shipping is way too high, we do have to ask the customer to contribute a part of it. I hope you can understand our situation. I again apologize for the inconvenience. Regards, Villohome Team