Village Hat ShopReviews of villagehatshop.com

another company i shoulda looked on here first to find out about before i made a purchase.

Village Hats ..... what a truly awful company. Please note that ‘Hats and Caps’ and ‘Village Hats’ are the SAME COMPANY. I ordered an Epsom Fur Felt Fedora from them. It took them 4 days before they contacted me to tell me the size I had ordered was out of stock. I went back to their website and opted to try the smaller size in the hope that it fitted, and they told me that they would accept a return if it did not. They did not explain their returns process, nor highlight any costs therein at that time. I ordered the other hat, and it arrived 2 days later. I opened it immediately, excited by my purchase, only to find what I consider to be a very poor product which bore little resemblance to that shown on their website. The material was flimsy, and the hat would not retain the shape shown on the website. This is obviously what I had in mind when I ordered, otherwise why else would have chosen this style ? The brim constantly wanted to turn upwards, and the structure in the crown/peak was poorly defined and lacked the character shown on their website. I believe that the two hats were of different quality. Furthermore, the brim was asymmetric and looked odd when I put it on. Even my wife agreed with these views, and she rarely agrees with me !!! I emailed Village Hats customer service, and got n o response. I emailed them again, and got a response asking me to send photos. I took photos and emailed them to Village Hats customer services ........ and got no response. I sent another email asking them to look at the photos and respond ........ but got no response. I called the customer service number, and was redirected to what I believe was a non-UK service centre where I eventually spoke with what I consider to be a surly customer service assistant. I explained my case and he went away to retrieve the email, but couldn't. I sent it again, and eventually he acknowledged that he could see my photos. He went away to 'study' the photos and eventually came back to inform me that the photos did not corroborate the points I had made in my email complaint. Apparently a fedora with a turned-up front brim which makes you look like Benny Hill (showing my age there) is perfectly acceptable, given the style shown on their website which inspired my order originally is most definitely not in the same vein. He agreed that I could return the hat, but would have to pay for the return and use their 'Rebound' service. I was not happy and told them that I would want the return fee refunded as the hat was not as expected and that the website has created a false expectation on my part. He said they would decide if my complaint was justified when they received the hat back. Reluctantly, and somewhat peevishly, I returned the hat, paying the fee. It then took this wonderful 'Rebound' service more than 10 days to convey the hat back to Village Hats, who then took another 20 mninutes after the formal delivery time notified to me by the carrier to assess that my complaint had no basis and that the hat was 'as described'. This is what they said in their email to me: "I suppose we could have specified the above information on the product page, but the description of a product has to focus on the most important information and stay short enough to be readable quickly enough by our website visitors." How about that eh ? A contemptuous view of their customers, and even they acknowledge that the information on their website is misleading and lacking in detail. My view remains that the hat sent to me fails to match the styling in their website image, and I suspect that the quality/weight of the material used in the website image hat was higher than that sent to me, evidenced by the fact that the hat they sent would not hold any shape other than the Benny Hill style. I recommend that if you are considering a purchase from Village Hats, you either look elsewhere as this is a big multi-national company with a strong web presence and appalling customer service, or you go to a REAL SHOP where you can see what you are buying before you spend any money and enter into a farce which you later regret ....

Pour commencer je pensais avoir trouvé le produit que je cherchais depuis plusieurs mois : aucune information sur le suivi même après une semaine , malgré l'encaissement de mon achat ! Après plusieurs contacts , on me dit " c'est à cause du Covid ... Plus tard on me dit c'est à cause du Brexit ! Et finalement après , 10 jours pour traverser la Manche le colis arrive enfin . Eh l'à voici ma déception !!! Cette casquette de marque en cuir véritable , confectionnée en Chine est pire que si elle était fabriquée en SKAÏ ... On dirait du CARTON . 100 balles pour une casquette en carton ? Même à 65 balais je n'en reviens pas . Je me suis fait Ba...... Avis aux pigeons .

10 jours après ma commande.... Toujours aucuns suivis ni nouvelles de mon paquet... 10jours pour le traitement d'une casquette... Je déconseille

In my opinion quite a dishonest merchant; they shipped my order via FedEx which was delivered to the wrong address and I did not receive my order. Once I opened a claim with paypal they said my order was shipped and washed their hands. I would suggest you do not buy from them, I guess Brexit is having a big impact on their cash flow.

Es kam ein anderes Retour-Paket bei uns an - eine Navy Mütze, anstelle von 5 Caps. Man erreicht keinen unter der Nummer, auch nicht innerhalb der Geschäftszeiten. Es ist nicht zu empfehlen bei diesem Unternehmen einzukaufen.

Es la peor tienda on line en la que he comprado. Es cierto que me equivoqué de página al comprar pero me arrepiento un montón en haber hecho una compra. Cuando me doy cuenta que me he equivocado, que no es la página que quiero, les envío un mail inđicando que no es lo que quiero y que por favor anulen el pedido y me dicen que no es posible porque ya está hecho. Decir que este mail me respondieron rápidamente. El pedido lo hice el día 15-12-2019 y me envían el mail que se ha enviado el día 17. Me indican que me lo envían a través de Asendia/ Segur. A través del mail compruebo la situación del pedido e indican que tardan de 2 a 3 días laborables en actualizarlo. Como veo que no actualizan, llamo la semana pasada a Asendia en España y me dicen que no tienen ningún pedido con esa referencia ni lo esperan. Me dan el mail de Asendia del Reino Unido y no responde. A día de hoy 30-12 siguen sin actualizar y yo sin pedido. Doy una estrella porque no puedo poner menos 5.