Village Hat ShopReviews of villagehatshop.com

Beware! I bought 3 hats, all XL and only one fit. The other 2 were ridiculously large even for my big head. The return shipping cost me $46. Don't understand why they cannot offer a shipping label and deduct the cost from the refund (I was told at a LARGE shipping company that is standard practice, because they should get a large shipping discount). Won't ever buy there again. When I complained to their customer service, they said I could have gotten a "hat sizer." Just what I want, a hat sizer in a brand new hat that goes over my ears.

The worst customer service

They sell either Chinese knock off counterfeits or a budget line of traditional hat manufacturers that are now made in China without this being stated anywhere in their descriptions. Nowhere in their pictures do they show a Made In China tag sewn into the inside either.

I purchased a Scala Fetch Wool Felt Rancher Fedora Hat. When I took it out of the box part of the straps around the leather band around the hat were off the band. The hat is way over priced!! Cheap material and I wish that I had never purchased!! I have a large collection of western hats and this is the worst hat that I have ever purchased!!

In the past couple of years I have bought quite a few hats from The Village Hat Shop without incident. However, due to inaccurate information posted on their website, a hat in my most recent order was the wrong size. Their response to this was to blame the hat's manufacturer for the misinformation and to sell me a replacement at a reduced price, but not to provide any refund for the wrong sized hat unless I paid to ship it back to them. The result was that I ended up paying more to get the right size hat than the actual price. The store representative was unwilling to even entertain the possibility that I might not be satisfied with this, and he was argumentative and combative with me about it. So I called and left a message for the manager, who never even bothered to call me back. I will therefore never again buy anything from this store, and I strongly recommend that others avoid doing so as well.

Absolutely useless really bad customer services bad attitude wrong info being told about delivery getting told one thing one day then something different the next day really bad experience would definitely not recommend

Probably the worst, dishonest company to deal with. I purchased my hat, but instantly figured out it was too small. Returned the item instantly. I didn't have a problem with the returning cost. However, they told me on receipt of my hat it was dirty, so they refused my refund. The condition of the hat looked like it had been worn by a raver who'd worn it for a month! I had literally only worn it for a minute at most. Washed my hands before I ever handled the hat. They then had the nerve to tell me my head must have been dirty. I have actually got a same hat in another size, worn it for an afternoon without a single sweat band mark!!!! 100% sure the hat they returned to me wasn't my hat. £75.00 out of pocket!! If you buy a hat from these, do not expect an professional outcome if you decide to return the hat. They don't do returns. Now in contact with BBC watchdog and trading standards.

Terrible Returns Policy - Over £5 to return a baseball cap. Never Again.,