Village Hat ShopReviews of villagehatshop.com

Habe die bestellte Ware wegen Nichtgefallen auf eigene Kosten retourniert. Warte seither (ca. 4 Wochen) auf die Rückerstattung des Kaufpreises. Der Shop kann eindeutig nicht empfohlen werden.

I ordered a hat on November 9th, and as of November 23rd, I'm still waiting for it. I have emailed Village Hat Shop twice and have not received a response to either one. I won't be ordering from them again in the future.

Update to the below some time after I posted this I was contacted (no mention of this review) with an apology and an offer of a 15% discount.... fair play Cap not as described. Polyester lined not cotton - false description remains. No reply to a polite email - either a promise to email or no answer when calling. £5 returns charge (and no guarantee of a refund if doing so) means I'm stuck. Wasn't expensive but will not use again.

These hats are not genuine, sold a copy ‘north face’ baseball cap. Gutted as i collect these, knew soon as i had it in my hands as i have numerous other genuine ones to compare too. Avoid!!

ok, I accepted that, I was responsible foe return shipping. Claiming that, they can’t provide a return shipping label is awful. Spent 30 minutes at FedEx to have the labels, address, content, value etc. filled out, spelling the exact name of the item shipped, then paid CAD 70.00 for the return. Lead to their website with the “free shipping on all orders”, surprised that, actually this only applies to domestic meaning US customers (happily, despite Trump, Canada is not the 51st sate yet). Anyway, my hat, supposed to fit ti size, did not. I didn’t complain, just stated that it doesn’t, despite very accurate measurement and was only stated as reason for the return. My only complaint was the ridiculous lack of service in making necessary return exchange refund customer friendly, I was just given a lecture on all issues mentioned. I would give them zero if I could

$52 to return a $50 hat is criminal. Do not buy anything from these scammers

Purchased a stetson collectors hat recently and it was shipped without the collectors box which is part of the hat purchase. The customer representative stated that it should've come with the collectors box and when he spoke to shipping department the reason he was given is that they don't have a big enough shipping box to ship that box in. I told him that is not a good reason or an excuse to ship an item incomplete and they will need to ship me the box. They are a hat company and should know better and it should be a priority to have big enough shipping boxes to ship the item complete cheating the buyers of their products. If they are stetson authorized retailer I'm gonna report them to stetson. You cannot be shipping these items by removing them from their original intended collector packaging. They took my info and said they wouldn't know if a manager would be getting back to me. What kind of business is this. How do I even know if this hat is a legitimate stetson. I purchased a hat from them once before and it was a more inexpensive crushable so I didn't think anything of it but clearly this company is cutting corners. Currently I don't recommend purchasing buying any western hats from this company cause they'll just cheat you out of the box or it's possibly not genuine. Really upset with how they handled this. And judging by their trust pilot store they just don't give a shit.

I don't mind paying for a return, but I would appreciate a helpful process to do so (like every other online retailer I've ever ordered from). With Village Hat Shop, you're on your own. They provide nothing - no return label, no return tracking, no return authorization to identify your order. You do all that yourself, including writing your own request for a refund. I won't be ordering from them again.