VikingReviews of viking.com

We booked our first cruise a couple years ago and loved it. I did not love that they put me on their spam email list without my consent, but most companies are scum in that particular way. However, this is a company of the ilk that ignores the "unsubscribe" link requests--you will get a page confirming you are unsubscribed, but you will keep receiving emails. When this happened a couple years ago, I had to call customer support and they put me on their email suppression list... which also suppressed non-marketing emails with important information about the cruise O booked. Foolishly, we decided to take another cruise with them, and now I'm stuck on their spam list again while they ignore unsubscribe requests. Also be aware that they send an insane amount of postal junk mail. For the past two years, we have received several mailers from them every week (sometimes as many as 5 days in a single week). They could take a considerable amount off of their cabin prices if they cut their marketing budget to a more sane amount and would probably get better results (whatever sociopathic imbecile they have in marketing who thinks spamming people and sending more than a mailer a month doesn't hurt their image with prospective customers really ought to be fired).

My husband and I recently had an issue with Viking Cruise Line. A representative suggested that we put a $50 deposit on a future cruise to hold our place and decide if we wanted to book the cruise. We decided not to take the cruise and unknown to us they used two cruise vouchers we had from them and applied it to the cruise we did not take without our permission or authorization. When we booked another cruise with them and attempted to use the vouchers, we were told by several representatives that they were applied to the cruise we did not take and could not be applied to our new cruise. So beware of Viking applying a voucher to a cruise you do not take. This will be our last cruise with Viking and our friends as well.

Do yourself a huge favor and avoid Viking Cruises and their recommended partner, Trip Mate Insurance, at all costs! You’ll appreciate this advice when things go wrong, and rest assured, they will. You’ll encounter useless customer service where they simply send endless boilerplate “that’s our policy” excuses without addressing your specific issue. Viking Cruises and Trip Mate constantly avoided our repeated requests to communicate via email so they could avoid leaving a “paper trail” before finally communicating with us by email. After 4 months of dealing with Viking Cruises/Trip Mate, they finally offered us only 30% of the $2000 vouchers. Viking cruises not only refused our reasonable counteroffers (60%) for a cash refund of their $2000 vouchers for the trip fiasco, Viking Cruises subsequently cancelled the vouchers they offered in the first place as compensation for the problems they caused! We paid for our trip in cash and encountered a skipped port and a 24-hour delay getting home due to Viking’s ground transportation failure. Viking Cruise’s response was only useless vouchers for another hellish trip with Viking, which we declined because we will never travel with Viking Cruises again. On top of that, it took over 4 months of extremely frustrating calls and emails just to finally be reimbursed by Viking’s recommended trip insurance partner, Trip Mate, for our documented, fully covered out-of-pocket expenses (hotel, meals, etc.) after paying $1,600 for trip insurance. Viking left us waiting on board the ship for 6 hours while numerous buses departed before finally transporting us to the airport after our flight departed. Viking had ample opportunity to get us to the airport on time for our flight but failed to do so, resulting in a 24-hour delay in getting our flight home. By finally reimbursing us for the costs of Vikings Cruise’s needless delay, Viking Cruises/Trip Mate acknowledges that it was their fault. No one should have to go through this just to be reimbursed for an insured trip. The Viking and Trip Mate contracts, which you must accept, allows Viking to avoid any and all responsibility when things go wrong, even when it is 100% their fault. Viking Cruises and Trip Mate will only spend more time denying your legitimate claims than resolving the issues they caused and for which you paid trip insurance. Think long and hard before you book with Viking and/or their Trip Mate racket.

I did not have the opportunity to turn in my survey for this river cruise on the Skirnir, as I was scrambling to figure out how to get to the Frankfurt Airport from Nuremburg. We were to fly a Lufthansa connecter from Nuremburg to Frankfort which was booked through Viking. Lufthansa cancelled the flight, the night before at 5 pm local time. Our initial flight was a business class flight on TAP Portugal from Miami to Lisbon booked through Viking. Don’t ever fly that airline. Both my wife and my speakers didn’t work on the plane. We tried to get the business class cabin staff to help us., but they just said – “plug it in there” and ignored us. They were all basically “absent” during the entire flight. That was not business class. The Lisbon to Geneva flight was OK On the pre-cruise trip the Royal Plaza Hotel in Montreux was good. The Viking reps were good. Interlaken was great, along with Victoria Jungfrau Hotel, and Top of Europe Tour. Lucerne was nice. I was taken back when we got to the ship in Bassel. The port was – at best – an industrial ghetto. That theme was prominent throughout the cruise. Ports (docking areas) were beyond disappointing. Only Frankfurt and Wurzburg were decent. We were expecting small towns where we could just jump off the ship and spend our own time. And we expected that at least at some ports we wouldn’t leave until 10 pm or so. No such luck. This was worse than ocean cruises and we had expected - better than ocean cruise. Let’s face it – the cabin was a glorified closet. The food was very good. Above that of ocean cruises. The problem was – small variety/selection, no “snacks at anytime” options. Little food available. Dining room staff was excellent. Robin and Cherie especially. They were very good with the passengers. We paid a lot of money for the vacation and admittedly I was disappointed. I have received much more value and variety on European Ocean Cruises from other companies for less money. My opinion may be much different than your average passenger. I am 63 and the other passengers were mostly 75 to 80. What disappoints me, may be fine to those passengers.

Viking EIR Rhine river tour April 2025. Communication was terrible. We booked a pre-cruise extension and after traveling all night we were told we had to wait 7 hours before our hotel room would be ready. For this we were given a voucher for 1 free cup of coffee from the hotel. Once on the ship the food was poor in both flavor and selection. Out of a 7 night cruise i only had 2 dinners that I considered good. One night I selected chocolate cake with cherries for desert and the "cake" was the size of a domino. Literally 1 bite and it was gone. The included excursions were overall a waste of time. On the first one in Kinderdijk the group I was in wanted to see windmills. Instead we were shown pictures of windmills and only in the last few minutes of our tour did we actually get to a windmill. From my experience a Viking River cruise is not worth the money, not even close!! This trip was the worst vacation ever.

2 x customer that plans on switching cruise lines. They have the audacity to send me countless brochures. 2 for 1 air fare they say. Complete bs. They are discounted according to Viking yet they advertise as 2 for 1. Same with there bookings. Complete garbage and bad tactics. Never again!

I wish I had read reviews before booking. I booked an 8 day river cruise about 2 years in advance. A group of friends decided to book the same cruise. The Romantic Danube. Oct. 11, 2026. We were talking recently and I mentioned spending extra time in Budapest and they said no the trip starts in Germany, in short we realized that they didn't book the same cruise as I did. They booked same date, same tour name, but apparently there are two boats going in opposite directions. I immediately called, being 18 months out and was told not to worry, the cruise my friends are on is available, same cabin category, everything is fine OH BUT we can't honor the price you booked, OH NO, we can however charge you $1500 per person more to make the change. I spoke to the agent, calmly and nicely, and did the same with a supervisor only to be told sorry, nothing we can do. The lack of customer service is deplorable. I'm so disappointed in this company but if I had read reviews first, I would have seen they are terrible. I admit and agree it was not their fault, but sometimes innocent mistakes happen, and so why not earn a forever fan by helping out in logical simple ways? What a difference that would make. I won't travel with them and I'm hoping I can talk my friends into cancelling too.

I applied for this company and fortunately didn't get hired. The amount of negative reviews received from this company is despicable and I didn't know this prior to interviewing with them. I interviewed with an Andres Suarez, who didn't speak English clearly enough for me to understand him throughout the interview, nor did I get impeccable mannerisms from his interview style, so this was the first red flag. Second red flag was when I was interview bombed/bullied about the session being recorded for quality and training purposes, leaving me with no choice but to proceed, and when a second person, a woman, joined my interview without prior knowledge or consent, and with whom Mr. Suarez announced right before my interview would be joining us. This lack of transparency is highly unprofessional and unacceptable. I should have been previously notified that there would be two people meeting with me. Those people also should have properly introduced themselves, and gave small introductions of their roles with Viking Cruises considering there's enough time to do so within twenty five minutes. I know nothing of the role titles that either of these two people hold, or how long they've been with the company etc. etc. Not only did this gesture turn me completely off, but when it became the woman's turn to interview me, she went directly into interrogating me with impromtu waitress questions about food and drink items on an imaginary menu, that totally caught me off gaurd, as this approach was entirely unecessary, and did not align with the expectations of a professional interview setting. Today I can't even recall her name or what her job position is at Viking because she never properly introduced herself. Fortunately I failed this mystery woman's interrogation questions, because she wasn't dressed professional enough for me, her look did not match at all Viking's supposed "impeccable grooming standards"(messy hair up in a high bun no!), her video quality was poor, her video lacked proper lighting, and her background was filled with a lot of distraction. No thank you. You both did me a HUGE favor and it's not being employed with either of you. Thank you so much!