VikingReviews of viking.com

Romantic Danube river cruise far from romantic! Quality of food very poor, no variety, and amount limited! Entertainment boring and service poor as well! Paid extra for balcony but couldn’t use it because other Viking ships were docked right next to it, so lacked any privacy. Safe your money!

We are very frustrated with the Viking customer service --- or lack thereof!! We've done 4 Viking cruises and had 2 more scheduled. In August 2025 I called our Viking travel agent to change an Atlantic crossing cruise to a different Atlantic crossing. He said he would save it with the same booking number as the original one. Five days later we received an email reminder that payment was due on the original booking. So I logged into Viking.com and found that he had saved the Atlantic Crossing cruise over our Mediterranean cruise (booked Oct 2024). After discovering the error I called the Viking agent. It was an honest mistake which I expected Viking to handle. Who knew that it would take an act of Congress to get back the original Med cruise. Because the prices were now different it took upper management approval to restore our reservation at the original cost. By the time they approved it (a week later), there were no cabins available in our category so we got a guaranteed cabin. This is unacceptable because we specifically booked a Port cabin over a year ago for the best scenery. Then, they sent a cabin assignment but it was on Starboard. I kept periodically checking and found a cabin available on the Port side but it was 3 categories higher. On the website it cost $400 more per person for the upgrade. So I called our agent and offered to pay the additional cost ($800) to upgrade to get this settled. BUT, he told me if I made any changes we would have to REBOOK the entire cruise at the current rates, which was about $6000 higher. So frustrating!! This cruise is paid in full or we would cancel the whole thing. I contacted Viking tellus email and received a call a couple days later. The new agent offered to allow us to upgrade for the difference of $400 each with a "generous" $50/person discount, but there were no port side cabins. She promised to keep checking every day and nab one when it opened up, and to get back in touch. I didn't hear from her again. About 2 weeks later, I happened to check again and there was a port cabin open so I called her. She returned my call the next day and thankfully the cabin was still available. It ended up costing us another $700 to get back to something equivalent to our original booking. We are very disappointed in Viking's handling of their mistake! It's ridiculous that we had to stress over this issue for months plus pay more money to get something equivalent to our original booking. This is not the Viking experience that we have previously seen. It feels like Viking is totally uncompromising, even when it's their own error. For that reason, we cancelled our other cruises that we had scheduled and don't plan to give them anymore of our business. And, we're making sure we spread the word to friends and social media.

The cruise was as expected, but the poor handling of our 2 additional family members who used Viking Air and did not give them a flight to the cruise before it left the US and were then asked to get their own hotels for 2 days and make their own arrangements in Jamaica for transportation to the ship was unacceptable....so they were unable to come and Viking has offered little response or concern and a small credit for another cruise. Very poor customer service, very disappointed in Viking.

Viking refused to refund cruise fares for three passengers (including my 90-year-old mother) who never traveled or received any cruise services. After an Air Canada strike was announced, I secured viable alternate flights, but Viking Air instructed me twice not to proceed and to wait for cancellation. I relied on their guidance. When the flight was canceled three hours before departure, Viking’s remaining options were unsafe and unreasonable for seniors. Viking refunded the airfare in cash but kept 40% of the cruise fare and offered only future vouchers, which are not usable for a 90-year-old with uncertain future travel ability. BBB complaint was filed and Viking confirmed refusal in writing. This was a once-in-a-lifetime family trip, and retaining payment for services never provided is deeply unfair.

I placed an order on 1 December. Received an email that it had been dispatched via DX the following day. As from 3 December the DX tracking system says: "in transit". I contacted Viking by every means they have, phone, online form and email (they have chat but it does not work). I contacted DX via its online forms. Nobody ever contacted me, the products have not been delivered and nobody has reimbursed me either. Customer service zero stars on how it works - However, the people who answer the phone are extremely polite and it is not their doing that the system doesn't work. These people deal with us, customers, with a lovely manner, tell their respective "teams" - it is Viking's customer service system that needs sprucing up - they have nice people answering the phones - and then nothing is done (at least, in my case, nothing has happened in a month).

My reserved river cruise was overbooked and Mr. Mackenzie Williamson of Viking called me and I took his offer to move to another sailing. I was told there will be no issue with my paid Viking air flight from Houston to Paris. I talked to Viking Air supervisor Tee Martin; she wants to charge me 800 each for a flight to Paris via Montreal or to charge me a so-called deviation fee of 100 each for a flight leaving Houston one day early. Even though I agreed to pay for my own accommodation and transfer. THE BOTTOM LINE IS VIKING FAILED TO HONOER WHAT THEY OFFERED ME

Worse experience ever. I wouldn't use these dishonorable people for a fishing trip, let alone a cruise. Probably the worst company I have ever dealt with.

Twice now Ive phone Viking for cruise info. Both times staff were ignorant and rude. Hate to think what the on board crew are like Scenic got my business.