VikingReviews of viking.com

Took a Viking Expedition cruise to Argentina & Chilean Fjords with my wife. First half of the trip went well and we signed up for three additional trips while on board totaling $79,000. Developed a deep cough midway through the trip. Reported to medical staff early one morning at the direction of a Viking customer service rep. Nurse realized I was sick and immediately placed a mask on both her and me. Asked if I had a fever and if my body was aching but did not take my temperature, blood pressure, pulse or test for COVID. Offered to sell me some Tylenol to address my deep and constant cough. Upon my return home I was diagnosed with a severe case of pneumonia which required several medications and an overnight hospital stay. Doctor thinks I may have contracted COVID on the plane or on the ship. Have lost all confidence in the onboard Viking medical staff and Viking refused to provide a credit of $209 for an excursion I had booked later that day. I did receive an apology for the lack of service from a customer service representative by email. Began having issues with an ocean cruise which we had booked for June 13 while on board. Booked our flight through Viking Air but when our flight was changed by the airline I was told it was my responsibility to book seats on the rescheduled flight. The included excursions on that cruise were very short and not very interesting. Ended up selecting an additional $6000 in excursions to fill our time and see the premier sights. Revised our excursion choices and had to pay for the new ones in advance but did not receive credit for the ones I had cancelled. I contacted customer service & was advised they did not have the data on their screen to provide a credit. After many calls and a good deal of my time I was able to resolve the seat situation and eventually did receive full credit for the excursion revisions. I have not yet been able to resolve the credit for the excursion I missed due to illness. There appears to be a serious issue with Viking policy and procedure which we had never experienced on previous Viking cruises. After reading recent Viking customer reviews on several sites it appears as though we are not the only ones with customer service issues. I was able to cancel two of the trips we had booked on board at a cost of $50 per trip but would have been penalized too much to cancel the June trip. I believe it would certainly benefit Viking to read and consider customer feedback but I have no reason to believe that will ever happen which is unfortunate for Viking, as well as their once loyal cruise customers, since this is our very last Viking Experience. In closing, I would also strongly recommend reading and understanding the disclaimer information in its entirety before booking a cruise.

They DON'T care about your privacy or will to receive they SPAM messages. You unsubscribe just to get added again to they SPAM database. I recommend to STAY AWAY form this spammers and possibly scammers!

VIKING TRAVELER'S BEWARE: We were set to go to France for two weeks on Viking and have looked forward to traveling with friends for 2 years. My husband unexpectedly was diagnosed with cancer a few weeks ago. We did not buy insurance which was our error, we had never missed a trip till this one. We asked if they could give a credit for our money or a portion of it toward another trip so once we got a clear bill of health for my husband we could go on another trip with them. They said no, we asked if our children could use our trip, they said no, we asked if the air business class we paid for would give us our money back, they said no. We spent over $32,000 and were only given 25% back and almost lost 100%. We had to decide to cancel in the middle of working through issues with cancer. They told us they already had other travelers that would be taking our place, kind of like double dipping. Even though they were going to be paid again, they could not give us any credit toward another trip. Who plans cancer? We were told to pay from our bank account for a discount but now realize you loose your credit card insurance by doing this, Viking is well aware of this. There was nobody looking for us the traveler, Viking make it clear they only look out for Viking. We are so very disappointed in Viking for such poor customer service.

I cancelled an order. It was delivered and I refused it and informed the delivery driver it was being refused and should be returned. Days later it was delivered again - refused and informed the delivery driver it was to be returned. I then sent another email to Viking Customer Services advising them of the cancellation, delivery refusal and the second attempted delivery. As I write I have just refused a third attempt to deliver the cancelled order. I have now been on hold for 20 minutes trying to speak to someone at customer services. I guess that I should not be surprised at the long wait, because Customer Services are busy with a lot of unhappy customers. Will not be using Viking again and will be telling family and friends of how my time has been wasted. If the order is left when nobody is home, I will not be responsible for it.

Crap treatment from Viking! They took a deposit but refused to refund it when problems arose with the itinerary. Bad attitude +++!! If you see good reviews of Viking - don't believe them! They're rubbish!! Silversea, Seabourn, and Regent Seven Seas are all much better! And Oceania is up and coming.

Absolutely useless customer service. Premium prices for terrible product. Stay away!

We booked a 15-day European river cruise with Viking, taking advantage of the short grace period they offer before you must pay for your entire trip at the time of booking. As this was a large amount of money, we needed to get our finances in order. We received our confirmation for our cruise along with details on the cabin we selected, excursions, dining and even the drink package. Hours later, when we went to pay, the price had gone up by almost five thousand dollars. What a scam. After several phone calls, including one with a manager, we were told we were out of luck, unless we wanted to pay more. Despite all Viking's television commercials and advertising campaigns suggesting they are a class act, they are in fact not even a reputable company. My advice: avoid at all cost.

I would warn people AWAY from Viking based upon my horrible pre-cruise experience with their lack of customer service and incompetence. I am hopeful that the cruise itself may make up for some of the terrible treatment and dismissive attitude from the company reps, but even it does, I will never stoop to deal with this outfit again. Beware.