VikingReviews of viking.com

Fantastic experience, just returned from a cruise with Viking and was blown away by the quality of food, excursions and especially the staff who go above and beyond to ensure you have an amazing time, the ship was outstanding too. Thank you Viking! I have some wonderful memories that will stay with me and my mother forever.

I had a trip with Viking River Cruises booked for this month. Due to the Coronavirus pandemic, the trip was cancelled. My review is for how well Viking handled the situation. The company sent the first emails out in early March advising that anyone could change their trip without penalty. Then, in early April our particular cruise was cancelled. Given the situation, Viking did a great job of responding to inquiries and refunding the cost of the trip. They were even offering 125% of the cost of the trip if you opted for a future cruise voucher. I received my refund a few weeks later. I would not hesitate to book another trip with them when all of this craziness is over. Thank you Viking for being so good to your customers.

I would just like to say how grateful I am with how much effort/care was put into looking after my parents and getting them home to the UK after the whole ship was put into 14 days quarantine in Cambodia when another passenger on their river cruise tested positive for the COVID-19.

We have taken a number of cruises, including luxury cruises, but none with Viking until last December. It was a delightful experience on a beautiful ship the decor of which was Scandinavian chic from bow to stern. The service was scandalously excellent and every crew member was friendly and helpful beyond expectations. On a five day extension the Viking attention to care and comfort never faltered. But I wasn’t half as impressed with Viking’s real devotion to their guests’ comfort and welfare until the worldwide nightmare of Covid-19 (Coronavirus) hit, especially, the travel industry! °Viking: the first in the industry to announce a “compassionate” cancellation policy for its guests °Viking: STILL with the most generous cancellation policy for any guest with a booking, or anyone booking a cruise before April 30th! °To wit: a FCC (future cruise credit, i.e. voucher) for another cruise good for two years......and good if you notify Viking TWENTY FOUR HOURS BEFORE EMBARKATION on a booked cruise! Nobody is matching those terms. Then Viking decided....also first in the industry....that they just couldn’t provide the excellence in service their guests expected under the circumstances. So they cancelled all cruises for the next six weeks and made this offer to the affected guests: 120% the value of a cancelled cruise as a voucher, good for 2 years OR a refund of the price paid And....if you don’t use the voucher within 2 years? THEN you can get a refund! AND....the offer is TRANSFERRABLE! This is astoundingly generous when you consider, for example, that Paul Gauguin/Ponant offered passengers on a cancelled cruise a voucher for the amount of that cruise...good for only 18 months. This when their own written policy states that they will give a refund if they cancel a cruise. But, no, they persisted in telling passengers they they would only “consider” refunds “on a case by case basis”. (They did not even offer a refund when a cruise was interrupted halfway through its itinerary and had to return to Papeete to sit at the pier until time for the “guests” flights home!). This vibrant difference between Paul Gauguin’s stingy treatment of its “customers” and Viking’s care for its “guests” says it all! We have three cruises booked with Viking. We know we CAN cancel them, but we’re comfortable that we’re in excellent- and caring - hands. Thank you, Viking.

I am a big fan of Viking Cruises. I have been on 2 Viking Ocean Cruises and 7 Viking River Cruises. The service on Viking can't be beat, from the reservation center to the crew on board. The crew is dedicated to giving passengers a wonderful vacation experience. The food is terrific and cooked to order -- yes there is a set dining time -- but that's because the chef on board is cooking each course. Unlimited wine, beer and soft drinks during dining is a nice perk. At least one excursion a day is included. Optional extra excursions may be purchased and many are unique experiences. I recently took an excursion to a Farm in Bergen Norway. We had the opportunity to meet the farmer, see his farm and experience dining in his home. On another trip, I was able to go to someone's personal Chateau in France, meet with the homeowner, tour the property and dine in his living room. These are the unique type of excursions that only Viking offers and they have made many of our trips memorable. It's nice to take a vacation where you never feel "nickeled and dimed" every moment. The size of the River ships are small and intimate and the Ocean are quite a bit smaller then the large ocean liners. In both cases, Viking is my preferable way to travel!

Love Viking! We just did our first Viking Ocean cruise, The Adriatic from Italy to Greece. From start to finish this was amazing. From first calling the booking agent, Marsha, and explaining to her that I was booking this for a surprise retirement gift for my husband. To stepping foot on the boat, she was w/us all the way. Sending emails and calling us. Helping us book extra's. Even booked a river cruise while we were traveling. That one needed visa's and the agents walked us through every step. 100 percent perfect customer service! The ocean cruise was so brilliant, staff was incredible. Food was tasty and a wide choice. The excursions were well thought out, informative, and gave enough free time for exploring on your own. The ship was beautiful, spacious so you could easily find a quiet area if wanted or an area to sit with new or old friends to chat and play cards. I loved that it even had a laundry room, for free! We even got a call and email when we returned to confirm all was well! Can't wait to book again!

Have done 10 cruises with Viking and have found them to be outsandingly good. Staff are always pleasant and willing to help, menus are varied with appropriate local specialities. I would recommend Viking River Cruises to anyone as goos value for money and well organised with a good enrichment programme ofculture, music and other interests.

Was shopping around for a HDMI thunderbolt cable for an old mac and found that other stores were charging a lot more. Ordered and received this cable in the time frame that was agreed. Delighted and much cheaper than anywhere else. Will definitely order from again and highly recommend it.