VikingReviews of viking.com

If I could have given Viking a zero, I would have. Right from the start, the booking process was a disaster. They screwed up every single detail, from drink packages, flights co-ordination, to seats on the planes. I had to constantly check re-check and then check again, right up until departure day. Our cruise was impacted by low water on the Danube and I get that, it is out of their control. But, the 2 pearls of this trip, Budapest and Vienna, we only got to spend 1 1/2 hours in and half that time was eaten up by bus tours. We expected to be moored close to the city, in fact, Viking proudly sells you on that feature. Instead, we were well outside the cities and again, needed to be bussed into the cities. And speaking of busses, we spent over 13 hours on busses during our Danube cruise, some to and from the airports, but a lot was just to get to cities we expected to walk into. We never got to eat dinner in any of these cities that were on our itinerary. The view from our balcony room on every day except one was that of another cruise boat tied up to ours. The staff, once on board, was excellent. But they in no way were able to compensate for the shear rotten experience of our trip. We would have been better staying home than waste good money on this company. The ironic thing is, the staff knew that this cruise should have been cancelled but the company is only interested in making money so let the buyer beware. There are much better options out there than Viking!

Avoid if you don't want a cruise.Its now been substituted with long bus trips,cancelled excursion and not even seeing the places on the itinerary.Dont refund,and your left with a holiday not fit for a dog.Customer service is a joke,they tell you what they want you to hear,not truthful in any contact.Will never use again.Make sure you have bullet proof insurance,as their terms are a stich up con.

On June 20, 2026 I contacted Viking cruise lines by phone. I believe the man I spoke with was named Dan he was based in California. We discussed booking a cruise on a Rhine River cruise in May 2027 during the conversation I gave him my credit card number for a $50 deposit to hold a cabin while still on the call. I spoke with my wife and we realized we could not go at that time. I asked to cancel the deposit. He said it was already processed and could not be done. I explained that I was still on the call. This was a cruise that was almost a year away and that we were not able to attend. He would not refund the deposit so I called my credit card company and they have refunded the $50 deposit. This was extremely poor customer service in my opinion and it has definitely made me not want to work with Viking cruise lines in the future.

Beware! Once you get on their mailing list, you can't get off! I've requested them to stop sending me mail twice and this week I got three pieces of mail. They won't stop!!!!!

Misleading promotion, zero accountability, and declining service. I am a loyal Viking customer with 6 cruises under my belt, so it pains me to write this — but what happened with our Egypt booking cannot go unaddressed. Viking’s own website (viking.com) clearly advertises “Offer A250” for the Pharaohs & Pyramids cruise, which explicitly states “FREE Beverage Package” as part of the promotion. There is no asterisk, no disclaimer, no mention that this perk doesn’t actually apply to Egypt itineraries. I booked this cruise along with 3 other couples. Not a single one of us was informed by our booking agent that the Free Beverage Package is not honored in Egypt. This was never disclosed during the sales process, despite apparently being Viking’s internal policy. When we discovered this after booking and contacted Viking, the response was dismissive. We were told it is “widely known” that the beverage package isn’t offered in Egypt — as if that excuses advertising it on their own booking page for this specific cruise. If it’s “widely known,” why is it still prominently featured in the offer? Why didn’t a single agent disclose this to any of us? This is the definition of false advertising. After 6 cruises and years of loyalty, I expected far better. Viking’s service and transparency have noticeably declined. Future travelers booking Egypt — beware of what you’re actually getting versus what is advertised.

This is our second Viking Cruise, we did the Rhine Several years ago and it was a great experience. WE decided to do the Danube with some friends (new to Viking) 6/25 - 7/3. To start off with, we could not start our cruise, as scheduled @ Regensburg due to river levels. This wasn't Vikings fault. However, for the last 48+ hours the AC has been out and there has been ZERO communication regarding it. Our stateroom is currently at 84ºF and the common areas are all well over 90ºF. No relief in site. Why did we spend so much for a premium line that has had such poor execution. Never again, try another line.

Agents poorly qualified. This was a very different experience I had several years ago when I had one agent. Booked a Viking cruise to Germany. I got Viking's Travel Insurance - Tripmate. Each time I had a question I got a differnt answer. One was regarding an flight upgrade. I was told I needed to insure the upgrade and if I cancelled the upgrade it would revert to the original insurance. Wrong. Trip Mate is non-refundable. The Trip Mate "customer Service" was also poorly trained and inadequately qualified. This is just one example. I had to cancel the trip because my family member became sick. More hassels from Viking. Tripmate kept the entire $1500 for 2 people. No more Viking or Tripmate.

What a waste of money and time. We took the Viking cruise to Southeast Asia - Including Bangkok, Cambodia, Vietnam and Hong Kong. My first issue is their false advertising about Cambodia. Describing a tour as a "Fishing Village" and "Monastery" was a flat out lie. We took the bus and were appalled to see a run down, filthy cement area with run down buildings. No monks, just a few beggars. They described the beach as "Following the footsteps of Jackie Onassis" . Well that too was littered with plastic bottles, broken glass and other garbage, a run down building and older masseuse ladies coming up to you and starting to rub your shoulders. It was a filthy inter city beach. The worst part was the trip described as a "Fishing Village". It was not a village at ALL ! It was a dirty, foul smelling dangerous cement pier where boats were tied up. There were families living in squalor and we were embarrassingly paraded through - A group of wealthy people. I am all for appreciating culture but these tours exploited the poor. The photo's advertising these tours were very misleading, photoshopped etc. Other tours were similar. When I went on another tour, there was a very sick couple coughing, hacking, sneezing and blowing their noses. Obviously very sick. They were in the second seat of the bus, so all of us passed them and their germs. There was no effort on the part of Viking to keep us healthy. This happened at the same time another ship was quarantined due to the Hantivirus. Then I see this sick, hacking, snotting couple again, this time with masks. Again on the second seat. Viking did NOTHING to keep the rest of us healthy. There were many employees they had to pass and not one person stopped them. I was horrified. Then, when I dined in the finest restaurant on the ship I dressed according to their instructions and although they noted a dress code they did not enforce it. So I dress nicely and sit next to slobs wearing flip flops, tee shirts and sweat shirts. When I called to complain I noted I would never take another Viking Cruise so guess what they thought would resolve this? A VOUCHER! A voucher on a cruise line I said I would never go on. I wrote back that is not OK and guess what? They said that is their final offer. So much for customer needs! Never again,