VikingReviews of viking.com

My company has been ordering from Viking Direct for 6 years for thousands of pounds. Recently I tried to place an order for 20 pounds, and was denied. People from my company have tried to contact Viking for being unable to pay a few invoices worth 200 pounds online due to the fact that Viking didn't upload the invoices on their online portal. When I called the credit control department, I was told no email was received from their side, although I had it open in front of me - the credit controller was Isabella P. Customer Service was Lexi. Completely unhelpful and disorganised people!

Disappointing service, ordered two pedestals, only one was delivered. Contacted customer service, who just said the POD was signed for. So it isn't their problem. Seems that this is a common problem with this company. Any other company would have apologised, chased it with the delivery company and either resent or given a refund. Instead I was given the line - apologies for the inconvenience this has caused. End of help given. So £100 spent and no pedestal received. Great Avoid.

If I could select a minus rating I would. Absolutely terrible experience with this company. Ordered some ink cartridges on 7th December - initially impressed with email communication stating next day deliver giving me driver's name and registration of vehicle. Next day came- nothing! Checked and had email saying there had been a problem with the delivery. I rang customer services and they said the courier company hadn't been able to find my house!! I asked what happens next and was told they will try to re-deliver twice more. Sent an email suggesting they don't use the same driver as he couldn't find my house the first time around. Then got an email from customer services saying they would pass the issue to the tracing team who would be in touch with me shortly. This was a Friday - I waited till the following Tuesday- no contact from the tracing team and no delivery. Rang customer services again on 12th December and was then told the items had never left the warehouse and the order had been cancelled. Was asked if I wanted to re-order - said no as I didn't trust the delivery process. The adviser told me he would organise a refund that day. Thought the matter was closed. On 18th December got another email saying they had looked into the matter and the courier company had said they re-delivered on 11th December and had I got the goods? I rang customer services AGAIN and said I had obviously not got the goods as they had told me they hadn't left the warehouse and the order had been cancelled. I checked my refund was in the pipeline and was told it would show on my account by Friday 22nd December. Checked today and no refund was showing. Rang Viking again and spoke to accounts to check my refund was happening. He had no record of it so passed me onto customer services. They said the credit note had just been issued today and the refund would reach me in 15 working days. I said why hadn't it happened earlier when the person I spoke to on 12th was doing it as I was speaking to him? She said he must have input the incorrect information. I asked why it took a few seconds for them to take my money and now over 5 weeks, from when I was told it had been done, to receive it. It was their total mess up - nothing to do with anything I did. I had wanted the goods because they were a really competitive price. Now I know why they were so cheap - they don't ever turn up! Will absolutely never use this company again and would recommend no-one else does either. Customer service personnel couldn't really care less.

AVOID AVOID AVOID!!! Purchased a printer which was on offer at the time. Even after all the confirmation emails and dispatch information, I was told the order had been canceled due to a price change. This is something that is completely illegal as per Consumer Rights Act 2015. When I called to discuss with the customer service team I was put through to a manager called Ethan Van Der Berg. Surprisingly I received absolutely no help and was instead met with very aggressive and sarcastic remarks such as "good luck, see you in court" etc. Will definitely not be buying from them ever again and I highly recommend you don't either. It's clear to see why they're currently rated 2 stars at the time of writing this.

Offers not Honoured Received the new catalogue via the post and immediately went on line to make order of excess of £30 to qualify for free gift of a Denver Tablet only to be told that it was out of stock. Phoned customer services - Sandra - not her real name as I appeared to be speaking to India by the accent and background noise. She stated that it was out of stock and would not be honoured. Not very good at all as I had just received the catalogue Very bad customer services and misleading catalogue. Would not recommend to order without checking stock / gift availability

Unfortunately what really lets Viking down is their use of the delivery firm firm Yodal. Despite a promise on Viking's web site to delivery to your actual office irrespective of what floor in a building your office is on - the Yodal delivery drivers refuse to do so and dump the order items in a public area in the main lobby - we're very lucky if we ever receive anything!

Viking used to be a great company to deal with but now hopeless. I ordered items on Monday - promised delivery on Tuesday - didn`t turn up, promised delivery Wednesday - did`nt turn up. I cancelled the order today - but then the items turned up but have just checked and one of the items is missing! I`ve had to make a further phone call for this item to be delivered- I`ve also noticed that the box in which the printer paper has arrived is damaged. This Company obviously outsourced their call centre to a third world country together with a delivery service courtesy of Yodel who must be the worst rated delivery company in the world in order to maximize their profits. No more - I`ve accepted defeat and will go elsewhere. As a word of warning, the call centre staff are unlikely to understand a word you are saying so if you have to ring them I`d suggest put half an hour of your time aside for this very purpose!