VikingReviews of viking.com

I joined the 14 days Viking Scandinavian cruise with my family in Jun 2022. We had quite a number of bad experiences before and during the journey. 1. Incorrect information was often shared by staff on the cruise or Vikings air transport staff. In the online chat, staff advised that they are very sure the specialty dinner on cruise do not have to reserve in advance. This is not true. 2. Impolite air transport staff The staff advised that as our package is on discount, we should not expect to have a direct flight from Toronto to Stockholm. 3. Limited food selection in buffet Not sure if this is because of covid. I noticed same dish was provided during lunch and dinner. Also, the salad and vegetables are not fresh after 1-2 days on cruise.

My husband, myself and 4 cousins went on the Viking Shores and Fjords Ocean cruise from May 9-May12, 2022. The first 2 days were an add on extension in Amsterdam. My husband and another cousin contracted the covid virus in Amsterdam and it was revealed through daily saliva testing the first day on the ship. They were placed into isolation alone, in a room away in an isolation hallway, for 5 days and were unable to return to the US until a 10-day period of isolation was completed. I was kept alone in quarantine for 3 days due to exposure. I flew home and my husband was placed into a commuter hotel near the airport in Bergen, Norway and remained there for 5 days until given medical clearance to return home. There was no further contact with Viking personnel until the night before the ruturn day to give him flight details to fly home. Others in the hotel from Viking, there were 21 covid passengers and some remained on the ship return voyage, were also left stranded with no word about the return to the US until the last minute. Our vacation was totally ruined due to the virus and the misinformation about keeping us safe in Amsterdam. Statements like socially distanced settings and covid-19 precautions were never experienced. The Amsterdam hotel was very crowded and Viking guests were in the middle of very large and overcrowded dining areas and elevators and lobby. We were told that credits for unused expenses would be given, and that maybe a voucher for a future cruise would be offered. The customer relations phone number for California given resulted in confusing information and that someone would call us back. It's a week and there has been no return call. We are very sad that our trip was ruined and that our group was exposed in the way we were. Viking seems to be done with us now and we will not cruise again due to the dangers involved. We especially will not travel with the Viking company again.

Booked a cruise and had to cancel it, I cancelled the cruise 1 year and 7 1/2 months before the cruise and still did not get back the full deposit. They say you can cancel for any reason and being that I was over a year and a half before the cruise, that should have been plenty of time. They are just stealing money from people. They have no customer service and by this policy you can tell that they do not care about their customers or retaining their customers. User's recommendation: Do not use this cruise line.

We've had one cruise with them, and it was a very comfortable experience , BUT I've been trying to contact them re an upcoming cruise and they refuse to respond to my emails. I got thru by phone once after 20 min in a queue , but they refused to deal with me as I's booked thru an agent. The agent has never got them to answer her calls : just endless "on hold".

In 2019 I was on the Viking Idun from Bucharest to Budapest. My cabin was fly infested, reeked of feces, and the carpet was soaked with raw sewage. When I asked about changing cabins, I was told that no other cabins were available. Then I was told that a cabin used by the performers as a changing room could be available. Then I was told that an empty cabin existed but was not available because the passenger who chose that cabin had taken ill in Bucharest but might still join the tour. Being given three different stories, was, understandably, a bit confusing and did nothing to make me feel I was being told the truth. I was told if I left the tour there would be no refunds for the cruise or airfare. After enduring this for three and a half days, I was finally moved to another cabin. Afterwards, after much back and forth, Viking offered me a $1200 voucher for a future cruise. I could not use it before the one year expiration date due to the pandemic. Again, after many exhortations on my part to "do the right thing" Viking agreed to reinstate it. I booked a Viking cruise for Empires of the Mediterranean for August 20, 2021. Of course, this trip was cancelled, too. Now, I wish to book another cruise but Viking will not honor the voucher. When I complained, I was offered $300. Viking has offered me $300. That's less than $100 a day for what literally was a "crappy" experience. Shame on you, Viking. After what I was subjected to, you've made the experience of remuneration like pulling teeth, and then you decide to insult me on top of it.

I, too, have fallen into the Viking River Cruise voucher / trip insurance trap. Trip planned for May of 2020. I won't go into the nitty gritty details, as they are very similar to what I've read here, but my question is...is anyone considering legal action?

Do NOT book w/ viking! They will lie to you. I booked a cruise in 2021 about 14 months out to sail in June 2022. I was give a "Risk -Free Guarantee". In mid February 2022, I called for a refund and was told that I could accept a voucher for a future cruise or a 20% penalty. That is theft!

Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. They have no intentions of giving my money back .Do I not have any rights? Anybody got any idea what do I do?