VikingReviews of viking.com

This has to be one of the great maritime scams of all time. Take the money and use it to pay for vouchers that eventually become worthless and yet they get to keep your money; interest free. I'll explain. We booked (with two travelling companions) a Mediterranean cruise in July 2020 for a Sept. 2021 sailing. In May 2021 it was cancelled due to COVID and we were offered a refund or 25% of the cruise value in Vouchers. We wanted the trip and not knowing how long ( short we hoped) the COVID ban would last; we took the vouchers. Big mistake. Due to some unforseen circumstances (explained to Viking); we had to postpone twice until Sept 28 2022. On Sept 20 I ended up in hospital with blood clots in legs and lungs. Since I couldn't fly; I had to cancel my cruise. When I explained this ti Viking and asked if I could have a postponement; they said no. They couldn't refund my money because I was travelling on vouchers with no monetary value and in any case the vouchers had expired and could not be postponed. They even told my wife that if she travelled alone; they would have to charge her extra because the stateroom was based on double occupancy. When asked about cancellation insurance; a manager replied and I quote her exactly; " I guess you didn't read the small print, huh". At my age; I have trouble reading the large print let alone the small stuff. They took my 10K (interest free) and left me high and dry.

Viking is probably the most unsympathetic/unprofessional company I have ever experienced. My husband and I were excited about our long awaited cruise next May. Unfortunately, my husband unexpectedly passed away last month. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. The dream vacation I have waited for 8 years has gone down the drain. Think 3 times before booking with Viking!!!

Don't book Viking air! They have an air service through Viking do not use it! They will screw around with you more than you can believe! They've already changed our flight four different times! Promises first class all the way now they're trying to get us out of it and put it in the economy for part of the flight thing it's not available obviously I go under the web page for the airline and it is! Repeat do not ever use Viking air it is garbage! They will try to get you to go on some oddball flight that you can't believe! Do not do it!

My wife and I, both seniors, booked a Viking Rhine river cruise 3 years ago. COVID hit and Viking gave us the option of a refund or credit for future use. We took the credit and rebooked for this October. We noticed that the US had raised the threat level in Germany to a level 2, which prompted us to delay the trip. Unfortunately we were ONE Day late in rescheduling the trip for a different date. We lost the WHOLE trip as well as the Airfare. No EXCEPTIONS made. One would think that Viking would at least give a partial credit for future use. In this environment, a company like Viking cruises should have a little more understanding. This unfortunately seems to be a recurring theme with Viking cruise line that the public should be aware of.

After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. The confirmation email said cancellation for any reason loss of deposit. Seems the generous cancellation “risk free” ended 30 June and despite booking direct with Viking no mention of the changes was made. If you search Viking the risk free still pops up you have to read the fine print to realise it’s all over so be aware.

Viking is a scam. Cancelled cruises, no refunds, 20k gone. Customer service is incompetent. Very predatory. Google it. Read the stories. It is awful what they are doing to people.

Viking cancelled our river cruise back in 2020 because of covid. They issued vouchers instead of refunding our money. I thought that was OK because we still wanted to take the cruise. Found out later that 1) vouchers are person-specific, meaning that I could not use my wife's voucher to pay any of my expenses, and she could not use her's to pay for any of mine and 2) 100% of the voucher had to be used before boarding the ship or you lose the unused portion. Neither policy makes any sense. I paid them a total amount and I should have that much in credit to use as I wish. Viking also cancelled some of our shore excursions and won't refund our money - vouchers again. I figure I lost almost $6,000 because of their stupid voucher policy. Two other couples on our boat had the same experience. Viking is a rip-off, second rate organization.

They will charge you a lot of money but would not care for you at the end of the day. The places I saw needed much to be desired I was told that at the airport someone will help us until we boarded our plane. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . I will never travel with Viking . Their ad is wonderful but after all is said and done it is all crap.