VikingReviews of viking.com

As evacuees from Gaza head south toward the Egyptian border a humanitarian crises is unfolding. Egypt is the only crossing available to them. Dispite this horrendous situation, Viking is continuing the Pharoahs and Pyramids trip beginning Oct. 23, 2023. This is unconscionable. The lack of sensitivity, and the unmitigated greed on display by this organization is an affront to Egypt, the evacuees, and Viking clients.

My wife and I took the river cruise from Amsterdam to Budapest in 2022. It wound up being a bus tour as much as a boat tour. The rivers in Europe are about dried up. Viking waited until we were in Amsterdam for 2 days before telling us we would be using a bus for 2 days before boarding the boat. Buses were used at various places to get us around the dry river areas. Always check the river conditions in Europe before booking any river cruise. Viking "WON'T" tell you.

Reserved cruise in July 2023. Final payment end of September 2023. Used e-check to get 3.3% discount and then Viking, after final payment, went in and took $2281 more without warning. Travel agent called them, same day they requested transfer, and advised them of their error. Several days later, money gone causing overdraft situation. Called Viking and they couldn't care less about getting me back the money they stole from me. Travel agent receiving same run around. All they say is the refund request is submitted and then had the audacity to tell me the refund could take 21 business days. This was a once in a lifetime cruise and they are ruining it. I understand mistakes are made but they couldn't care less about resolving it properly or holding themselves accountable. I have filed complaints with the Los Angeles BBB and the FTC. Stay away from Viking.

For the last 4 years i have been praising Viking, not any more after some recent bad experiences. 1) Had to cancel a cruise 28 days prior to departure, no refund or credit for future cruise, checked a week before "cruise sold out", they got 2 fares for the one room. 2) A friend, a Vietnam war vetran had to have an emergency lower leg amputation 15 days prior to cruise date, no fefund, no credit for future, not able to transfer to another name, also checked prior to departure "sold out", no consideration for being a war vet. Viking have a dreadful attitude to giving credits/refunds, DONT EVER SAIL WITH THEM

Flight delay to NY so missed connecting flight to Amsterdam, and absolutely no communication from Viking to rearrange flights. Found out originally from the gate agent that they had rebooked us. We had upgraded to premium economy and it was not available on the multiple stop flight they had rebooked us on. Called Viking to complain and they said there was no other option. Received notice from Delta several hours later that we had been rebooked on a flight out of New York and again absolutely no communication from Viking about this, and we were still in Cincinnati so of course we were unable to make that connection. We ended up canceling. Horrible horrible experience! Never received a call, text,email from Viking about any of this. Just awful! Absolutely no communication.

Viking Cruises is a company which doesn't care about it's employees, in fact is breaking the human rights. The employees will never tell guests the truth. We all have to act happy. I won't go into details but they break the working contracts and the F&B/Hotel director is the one man ship, meaning he is the GOD which dictates and all of us are the sheep which can be slaughter anytime and their home office don't care, don't investigate and simply just follow this F&B Directors's orders with closed eyes. The memory of this job will haunt me forever. Shame on you Viking River Cruises. P.S. I worked on ocean cruise ships for 8.5 years, so I KNOW THE DIFFERENCE. There you have rights, same as the captain, not like here. SHAME SHAME SHAME VIKING RIVER CRUISES for the way you treat your employees...

Third time cruise with Viking and hands down the worst travel experience we've ever encountered, particularly for the first class price we paid. Ship generators failed, stuck in port, no A/C in many rooms and common spaces, the repairs were never fully completed aside form maneuvering after 36hrs of delay. Long bus rides and abbreviated stops due to the issue with poor to no A/C on buses. The ship even left and forgot about passengers out on a VIKING excursion at one point. This was an all inclusive purchase through Viking even with First Class airfare. Even the seat with United Airlines Polaris failed on the return 13hr trip from Amsterdam to San Francisco. Viking has refused to offer an apology, take ownership and make it right aside from offering a blanket email to passengers for $500 off a future cruise. When you pay for a meal and they miss the mark, do you get a voucher to come back or do they take care of you there and then AND offer for you to come back to make amends? Not VIKING, they take your $17000 blame anyone else or don't engage you at all and offer you a pittance of a voucher that has a 1 year shelf life for an overpriced fare to begin with. United says Viking has to address the refund, VIKING says UNITED...everything was paid through Viking using their services and staff but they refuse to take any ownership and engage or to even apologize. It's quite telling of a companies ethos and management when they are challenged. Every company looks good when things are right, it's how you respond during adversity and when you fail is what shows your true ethos. Viking is a failure and poor value and experience on every mark.

Buyer Beware if Considering a Viking Cruise! I had the same experience as others who have written reviews about Viking. We booked a river cruise for 2024 and were told that the cost was all inclusive and we were getting additional benefits for airfare, on board amenities, etc, but it is all untrue. When I realized this, I cancelled our trip and we lost $2,000 deposit, even though the trip is over 9 months from now. I spoke to a senior member of their sales team asking if she could at least give me 50% of the deposit back. She was dismissive and rude and essentially told me "this happens all the time." Don't be a sucker like I was and make sure you read the fine print on the contract (because of course they won't tell you) and always put charges on your credit card so you have a least some level of recourse.