VikingReviews of viking.com

Nunca estive num cruzeiro da Viking, mas aproveito para deixar esta review para avisar toda a gente que esta empresa rejeita candidatos a trabalho que tenham tatuagens. Percebo quando são tatuagens ofensivas, mas não o meu caso. Apenas por ter uma tatuagem de um coração no pulso. Em plenos tempos modernos, estas políticas são inúteis, atrasadas e completamente descabidas. Boa sorte nesta nova geração encontrarem pessoas sem tatuagens. Nunca irei fazer um cruzeiro na Viking, mostra os péssimos valores que a empresa tem.

Well, listened to the ad. When the CEO gives his spiel about about being kind and wanting to help. Asked about a job but heard nothing. So much for that. Was that genuine or just to give a warm fuzzy glow?

We had a frustrating experience with using our flight credits. This will be our first Viking Ocean cruise in the Med. We spoke several times to Viking and were given conflicting advice about booking the flights and the process and timing that were involved. In the end we could see the flights booking out and the prices increasing. So, we took it on ourselves to book our tickets. Viking had told us if we did this we would get $500 each towards our flight. When eventually they responded to our flight request, it was significantly more expensive, even thought they say it will be wholesale. If we had gone this way, we would have saved some money but would have not had any certainty. This is important when you are arranging a trip with several components to coordinate. I think Viking should either offer a good booking service that is efficient or just not offer flight credits and reduce the fares. By comparison we are about to do a Oceania cruise and they have been clear and responsive! YMMV

Booked a cruise direct on 1-8-25 for a cruise 11 months later, 12/23/25. Told agent this was our first cruise, so I had no experience with the ins/outs of cruises. Later, I get inundated with Viking information, my head was spinning, but I thought I had a month or so to digest it all. Agent DID NOT mention a cancel fee of $100/per person! I paid a $25/pp booking fee which I knew was non-refundable. This is an unacceptable and deceptive business practice! The cancel fee should be clearly stated & understood at the time of booking.Now I’m out $200 for a cruise 11 months away. Viking is not compromised in any with this cancelation. 2/1/25 We find out our daughter is PG and need to cancel cruise. Mind you I’m cancelling less than 30 days after making the booking for a cruise 11 months away! I get told there is a $100/pp cancel fee! Unacceptable! I will never do business with Viking. There are lots of other cruise lines.

Worst vacation ever! Viking Jupiter Cruise 6/16/2024 to 6/25/2024 We lost touring in Venice due to arriving 18 hours because of an airline delay. Viking made no attempt to find a way for us to tour Venice. We both got sick from some kind of flu bug (not covid) on the 2nd day on the way to Split. My wife was too sick to tour the city. Same for the 3rd day in Dubrovnik and the 4th day in Kotor. 5th day: We managed to tour Corfu because it was mostly travel by motor coach. 6th day: Katakolon to Olympia via motor coach. Temperatures were approaching 100 degrees Fahrenheit. Too much walking, not enough breaks, we couldn't keep up and the group and they were at least a half mile ahead of us. My wife started experiencing chest pain. The tour guide showed no interest in our problem. Somehow, we made it back to the ship and went immediately to the medical doctor in their clinic. They performed a few tests which were inconclusive and gave her some nitroglycerin. She immediately felt much better. They recommended that we go to the hospital on shore. At this point the ship should have left port over an hour earlier. Viking quickly helped me pack our luggage and rushed us off the ship. There was an ambulance waiting for us at the pier and a man said that he was from Viking and would help us at the hospital. We never saw him again. The ship left as soon as we got off. The hospital that we were taken to was a free community hospital on the east coast of Greece. It was dirty and old. We were there for only an hour when another ambulance came to take us to Metropolitan Hospital in Athens. It was a 5 hour drive. Metropolitan Hospital is a private hospital. They did some more tests and said that my wife needed 3 stents which were performed the next morning. They would not let me see her the next day. Then they hit me with the bill. 43,000 euros. They would not accept the insurance that we bought through Viking. When I said that I didn't have 43,000 euros, they asked what I could pay. I said 21,000 euros. They said "OK." It seemed like a possible scam or were they being nice. We will never know. We left the hospital after 2 days against their medical opinion because our flight home was the next day. We finally found a Viking representative at the hotel where the group was staying before leaving Athens. Got to the airport and made it back home. My wife saw her doctors here in Chicago and she is feeling much better. Both her arms were completely back and blue. I spoke with the Viking representative and told him our terrible story. He offered us $500 each off our next Viking Cruise. I said that you must be kidding. He raised the offer to $1000 each. We spent $16,000 with airfare and insurance. Even if he offered us an all paid cruise we would have declined. Lastly, the cruise clinic charged us $1,212 for their services. We got back almost all of the expenses through Medicare part B and the Viking insurance through Ship Mate but it took 6 months. My advice is to skip Viking Cruise’s insurance and get a better travel insurance that is accepted at all of your ports of call. Gary Frisch 1/12/2025

The communication with the clients is really poor and inefficient. I have made a reservation for a trip from helsinki to tallin.I have received a booking confirmation, that doesnt mention that we should made a check in before, or arrive earlier on board. Given that i didnt know this information, once im not a frequent user of this services, and given that the schedule on the ticket was 10.30h, i have arrived at 10.10am and they have refused me the boarding saying that i should be there 30 minutes earlier from the departure time and i had to check in. I didnt know this, and when i have received the email confirming me the booking this requirement was not communicated. Later i found this information on the file attached with the ticket in small Letters. This is not a proper communication of a such important requirement to travel. I couldnt on board, and i had to book another trip with other company. Besides i have lost 4 hours from my trip. After making a formal complaint to the company, they told me that should be my responsibility to guess how the service works. I should have consulted the website... On their point of view it is not the company responsibility to properly communicate the conditions of the service. We, as a costumers, should know that it is mandatory to do check in. At the end i had to buy another trip, loosing time and money. It would be preferable to book with other companies as eckerö lines, that has sent me the ticket with a QR code that allowed me to enter directly on board.

We travelled on a Viking Ocean Cruise around the Western Mediterranean, last month, on the Viking Sky. I was ill with a UTI, and notified our tour guide on a bus excursion, as recommended by the agent at Viking's Travel Services desk, before I got on, that I would likely need a bathroom break (it was roughly a 2 hour drive). She angrily refused. Worst of all, she was already miked, and live, so all the other passengers got to hear me refused, chewed out, over a sensitive medical problem. A doctor onboard told me, when I got treatment that afternoon, that she sees this all the time. 40-50 UTIs, so far this year, which she believed were at least in part due to cramming many geriatric guests onto buses and not permitting timely comfort stops. Longer review on Yelp. It looks as though I had a happier experience last year, on Viking, but that was another traveler with the same name (different middle name and state of residence). Viking sent us documents intended for her, disclosing her address and other data, for five months, and never corrected the mix up.

My wife and I took the Viking Grand European River Cruise from Budapest to Amsterdam on Viking Skirnir, ending on October 14, 2024. The cruise was delightful until the very end after passenger reviews were turned in. The Viking bus dropped us off over half a mile away from Schiphol airport in Amsterdam in an unmarked remote area, while other buses dropped their passengers off right at the airport departure entrance. 70+ year olds had to drag their heavy suitcases over streets and curbs at a brisk pace set by the young Viking guide. My partially disabled 72 year old wife with an artificial shoulder, dragging two suitcases behind her, didn’t see one of the many curbs at the halfway point. A wheel caught the curb and turned the suitcase into her ankle, causing her to fall heavily onto the pavement. She suffered knee and arm injuries, with her arm injury bleeding through her blouse. The suitcase wheel was broken beyond repair. Two other kind passengers took her suitcases and we all struggled on with no medical assistance made available. The guide left us at departures sweaty, worn out, and hurting, and recommended she get medical attention. Until this last crucial point in our trip, we would have rated Viking five out of five stars. But Viking turned the trip into a one-star nightmare.