Tim T.
I really wanted a nice railing …
I really wanted a unique and stylish cable rail for my new deck. I cold called them and began designing a railing system. My first contact was Rob Wallace. After my order was submitted and paid for I couldn’t get him on the phone. He stopped taking my calls. The main number would ring and ring. Finally sent me to customer service. Shelley was assigned to me. Making design changes or adding new parts with someone in customer service versus my designer left me high and dry. What happened you ask? I was incorrectly delivered critically important corner posts. Stopped my project. This happened twice. When I got the replacement post they were wrong! Another delay. I asked for some kind of discount and they said no. So I have 6 useless posts that I have to pay to dispose of. Ron Wallace was a nice guy but once my design was done and PAID for he wouldn’t take my calls. Lastly I designed a new cocktail handrail that won’t bend or deflect when you lean on it. It’s really nice.