ViewrailReviews of viewrail.com

Your website is very quick and practical to use and the services of your customers are very quick and reliable. But because of your low-speed website page loading, I'm not happy with you.

very bad indeed

I was impressed!! The help on the design details and the quick turnaround on price was a great first impression. The level of detail in the installation instructions and the quality of the product was excellent. The installation tools were even included. Now, this is not a cheap product, but it is a high quality product that looks great when installed and will get a lot of compliments!

Most beautiful glass and floating stairs Third order with view rail nothing else compares

Excellent sales, packaging, and support. Easy installation and looks great

I installed about 85 linear feet of cable railing around an elevated pool deck. The products are very high quality and were packed/shipped with care. My order arrived on time without any issues. Great products, great service, great experience.

Horrible company to work with. We ordered this railing for our home through their sales rep Anthony. We sent him the exact specifications for our railing and we received subpar product and missing pieces on top of completely wrong length of railing. Calling customer service was a nightmare. The lady had absolutely no clue what she was talking about and it was very evident she was trying to cover up Viewrail’s mistake. She claimed we confirmed the specifications but could not provide the proof of said confirmation. In turn we had to pay even MORE to get the right product that this company messed up. I am very, very disappointed for the amount of money we paid for Viewrail to in turn totally mess up our order. Extremely dissatisfied with this company.

I am a contractor and Viewrail was specified on a project. They were a nightmare to deal with once you got past the sales people. Engineering could not work with the seismic codes in California and we ended up doing the engineering for them. When the glass rails finally came they were missing a bunch of the clips, and some of the glass was cut to the wrong dimensions. They then charged us again for the missing clips and wanted to charge for the incorrect glass. I ended up having a local glass company cut the replacement glass. Don't be fooled by the nice website and sales people, it is a nightmare after they take your credit card details. They maybe ok for a very simple basic stair, but that is it. Save yourself a lot of frustration and don't work with this company.