ViewrailReviews of viewrail.com

When we ordered the railing for our deck, there are a few parts we missed (our mistake). Trying to track down those parts and get them so we can complete our deck has been a nightmare. Our contractor has emailed, been on the phone, sent pictures- and now... nothing. Communication started great but now viewrail won't respond or follow up and we still don't have the parts. Incredibly frustrating.

Overall experience was great,everyone was very helpful.I had a little trouble with the instructions,which caused some damage to the oak sill I had made for the railing to sit on.The instructions never told you when or how to install the beverage hand rail,so when tightening down the stainless steel rods it caused the one post to be pulled in which pulled the anchor bolts to pull up & damaged the sill,they have since changed the instructions on when to install the top railing.The company paid for half of the oak sill.

I received my first order from viewrail well over two months ago. I have been dealing with hardware shortage issues during that whole time. This company has a great product but their shipping and their customer service is terrible. I continuously have to contact them to send me the products that I need. I have a 90 foot deck overlooking Suttons Bay, Michigan and that new deck includes the Viewrail cable system along with a 5 foot wide stairway. I am still waiting for termination washers, Cable stops and stainless steel washers so that I can finish my project. The order was placed two weeks ago. I am now almost into the July 4 vacation week and have quite a lot of family coming up and have an unfinished rail system because of hardware shipping. Our new composite deck along with the viewrail cable system was supposed to be Beautiful and eye-catching but with an unfinished rail system it’s just an eyesore. It seems as though their representatives work from their houses. So to summarize, great product with very bad service from the company.

The railing is great but the response is sad. Chad started great with me but now has ignore my request in just trying to buy the railing. Avoid him as much as possible. Trying to reach out to another sell person has been a problem too. SAD!

I can’t say enough great things about the ViewRail team and their products! Chad and Jasmine were each incredible to work with in their respective sales and scoping phase, and the engineering, manufacturing and shipping stages. We received the railings earlier than planned, and they were just plain beautiful once setup. Highly recommend this company and I will definitely come to them for my next railing project!

This is a great product. Outstanding Technical support, good drawings and instructions guided me through the rather complex installation. The only problem I had was damage during shipping that prevented me from completing the installation. The company ordered new parts to replace the damaged parts without hesitation. Great product, great support not so great shipping.

High quality products, easy to install for professionals! Satisfied customer!

Excellent product!!! High quality and looks fabulous! Do not be afraid to order this system online.