ViewrailReviews of viewrail.com

Great product. Very communicative when needed. Helpful instructions.

We purchased a rod railing system. We spent $5,600 for the system. The rods were sent in the wrong color. They did send out the correct color the next day. However, when the system itself wasn’t designed correctly and the brackets could only be attached one way to the top of railing and we needed new rod crimps to correct the design mistake our customer service representative Wynton decided it would be best to argue with our contractor and say that we would still need to pay an addition $150 for materials. At that point I contacted via email our sales rep Jesse to let him know what was going on and if he could help. The reply I got was - “I’m sorry your having a bad experience so far. It looks like you have been in contact with Wynton so hopefully he can get things figured out.” I guess Jesse’s job was done after he got his commission check. I would not recommend View Rail to my worst enemy. I guess we are at the mercy of View Rail to pay another $150 for rod crimps to fix their design mistake.

You guy's were great videos on how to install priceless! everything needed was in the shipment with enough extra to cover my mistakes. my railing is beautiful many neighbors are asking on how or if I'll help do there's

Looks good. Installation straightforward tho direction might emphasize drilling perpendicular holes. My only criticism is the price.

Customer service is exemplary. From ordering through delivery, my purchase was managed perfectly. The products were explained to me so that I could choose the best one for my environment. I was advised when the order was placed, when it went to production and when it was scheduled for delivery. Even the delivery service was extraordinary. I highly recommend Viewrail for anyone seeking an excellent product with outstanding customer service.

Well for spending close to 18k on a set of stair which I was told would in smoothly it was less than smooth. All the pre drill treads were no drill correctly. Which meant that we had to drill more holes in order for them to be installed correctly. The drilling was a nightmare because the new holes where very close to the old holes so we had a difficult time keeping the straight. It is safe to say it added at least 2 more days to the tread install. If that wasn't enough when it came time to mount the handrails, the mounting clips did for the angled brackets did not line up either. I had to wait almost a week for the pieces for the handrails which delayed the project yet again I called them for both issues when I came across them. Both times I was told that they were aware of the issues. Aware of the issues yet the send a product out knowing there are issues? Makes no sense. To top it off......I have been waiting over a month to talk with concessions team with customer service reps saying they would be calling me with 48 hrs which hasn't happened yet. I continue to call and have yet to talk with the concessions team. I will keep you posted on the results.

As described, expensive but good quality and perfect esthetic results

I worked with Sam and Jasmine at Viewrail, who were wonderful to work with, walked me through the couple of question I had, and we are THRILLED with the way our Viewrail product looks on the deck of our new backyard "oasis"! The product was easy to install, and turned out exactly as planned. VERY happy with Viewrail!