Dede R.
The software is acceptable, the company is responsive but waiting is required.
The software is acceptable (does not function perfectly nor consistently without issues). However, the company has responded multiple times to my concerns and corrected license issues for me. I have purchased from them multiple times, for different Windows-based computers. If you upgrade your computer hardware (new motherboard/hard drive), you will have to contact them to get your license to work again (which will involve a wait as you explain what is wrong and wait for the time difference for a response). They do not respond quickly as they are in a different time zone, and you must wait at least 24 hours for a response, depending on where you live, I am in Pacific Time. While you wait for a response you will not have a working product that you paid for. So, if you purchase from them be aware that you will need to be in contact with them (over the years) to keep your software operating, be patient, and make sure you keep good purchase records.
Response from VideoSoloSep 8, 2023
Hello Dede Russell， We highly value user feedback on our products and services, whether positive or negative, as it serves as a catalyst for continuous improvement. According to the registration code setting, a registration code can only be used with one computer device. When you need to replace your computer or upgrade your computer hardware (new motherboard/hard drive), the registration code will not be available.At this time, you can contact us and we will help you reset the registration code in time. In order to find your order more quickly, we usually want users to provide order information such as order number, product name, email, registration code, etc., and tell us if you need to reset the full registration code of your existing order.This way we can reset you more quickly and accurately so that you can use it quickly on your computer. We genuinely appreciate every customer's feedback, and will appreciate it if you could reach out to us so that we may assist you in resolving any issues you may be facing. Regards, Videosolo Support Team