VideoGenReviews of videogen.io

Response from VideoGenOct 9, 2024

Thank you for your feedback, and we truly apologize for the experience you’ve had. As a small team of three engineers who scaled to over 1 million users out of our college dorms, we were overwhelmed by the demand and fell behind on customer support, including refunds. However, we’ve worked hard to get back on top of these issues, and we are now processing refunds more efficiently. We’re deeply sorry for the frustration this caused.

Response from VideoGenOct 4, 2024

We apologize for the delay in addressing your request and any inconvenience caused. As a small team of three engineers who’ve grown VideoGen to over 1 million users, we’ve been working hard to keep up, but it’s clear we’ve fallen short here. We take your concerns seriously and will prioritize resolving your refund and simplifying the cancellation process. We’ll be reaching out directly to ensure everything is handled to your satisfaction.

Response from VideoGenOct 4, 2024

We sincerely apologize for the frustration you’ve experienced with canceling your subscription and for the delay in responding to your messages. We’re a small team of three engineers who scaled to over 1 million users, and we acknowledge that our support response times have not been up to standard during this period of high demand. We’re very sorry for the inconvenience, and if you’re still having trouble with your account, please contact us directly, and we’ll ensure it’s taken care of immediately.

Response from VideoGenOct 4, 2024

We’re sorry to hear about your experience, and we truly appreciate your feedback. Since you last used VideoGen, we’ve introduced several major improvements, including faster processing times, auto-editing for uploads, and a new side-panel that gives you more control over images and videos in the timeline. We’d love for you to give it another try! We’re always working to make the platform better, and we hope these new features provide what you’ve been looking for.

Response from VideoGenOct 4, 2024

We sincerely apologize for the delay in our response. As a small team of three engineers who scaled to over 1 million users, we missed some messages due to high demand, but we want to make sure your concerns are addressed. Regarding your issue, we’d like to clarify that we’ve always had the option to cancel your plan directly through the account settings page in VideoGen. We understand how frustrating it must have been not to see that, and we apologize for any confusion caused. We also want to resolve any billing issues. Please reach out to us directly with your account details, and we’ll ensure that the charges are corrected and processed for a refund, if we have not already.

Response from VideoGenOct 9, 2024

Thank you for sharing your feedback, and we truly apologize for the experience your friend has had with VideoGen. We’re a small team of 3 engineers, and scaling to over 1 million users has been both exciting and challenging for us. However, we acknowledge that we missed the mark here, and we take full responsibility. Since your friend's experience, we've made significant improvements to the platform to address many of the issues you mentioned, including stabilizing video generation, fixing asset issues, and simplifying our credits system to be much clearer. We’ve also introduced new features like project saving and auto-editing to make the experience smoother. We ask you to give us another try :)

Response from VideoGenOct 9, 2024

Apologies for the delay in our response. We're a team of 3 engineers who scaled to over 1 million users out of our college dorms, so we may have missed a few messages due to overwhelming demand. Since your experience, we’ve made several improvements, particularly to voice quality, with enhanced clarity and more natural-sounding speech. We also take customer support very seriously and have increased our response times to ensure that every issue is addressed promptly. We understand how frustrating your experience must have been, and while we do have a refund policy that is usually very lenient, especially for yearly subscriptions, we’d like to revisit your case. We value transparency and are always willing to work with our customers to find a fair resolution.