victra.comReviews of victra.com

Shannon is an Utterly Unprofessional General Manager whose been with the Company for barely a year and Has No clue or idea what she's is doing as a Manager (She's a sales rep/nothing more then). Nick (District) and Brian Novella (Small Business Manager) are Racist Assholes, the Fact I was asked by a Guest WHY Managment is having full blown conversation in front of the Guest in Spanish. The Guest felt Uncomfortable with the Fact, when I brought it up to Managment I was Wrongly Fired for being a Racist apparently. If You go to Victra Companies, do NOT be suprised if your account has Multiple Add ons to your account without the Guests Knowledge. They DO NOT properly do a view together when going over contracts, they just sign for you and NEVER inform you. I worked for this company for a Half year and they are the Definition of Sketchy and unprofessional. Nick the District told me to sign the Guest up for Verizion Home Internet (Numerous occasions), Even though the System Omoni Clearly stated we did not cover their area and could NOT provide coverage in their area, this has happened with Numerous accounts. Nick or Shannon would TELL me to give them the guests #, have me give them access into the account from their phone and to do the View together from my phone And to just send them IMEI of the VHI box and they would just added to their account. ALL BECAUSE Victra wanted to get a Verizion Home Internet Out (No integrity What so EVER). Oh AND they Fired me a week before my Grandpa's Funeral (November 1st) which they Knew about on my Hiring Date when I started with this company. Real POS, they didnt pay out any of my Leave as well

My husband went there, thinking that the store was Verizon because it says Verizon on the outside of the building. This place of business changes more for phones than actual advertised prices at Verizon. They charged my husband $120 for a phone that Verizon advertises for 79.99! And then he finds out that it is $50 if you try to return it for a restocking charge! Don’t go there!!!! Be aware!!

It took three months, and I would still be paying for what was supposed to be a free phone trade-in promotion, if it wasn't for the intervention of Verizon corporate office. Victra never sent in the paperwork for the promotion nor for my trade-in phone. I will let all my family and friends know about Victra's poor service. Were ever you go, get a receipt. Do NOT let them convince you that they will take care of it.

I recently visited the Verizon Victra store on Calvine to see if my contacts could be transferred from my old Samsung to my new iPhone. Larry was incredibly helpful—he said he’d give it a try, and within just five minutes, he had successfully transferred everything! He truly saved me from the tedious task of entering each contact manually. In the past, I didn’t feel satisfied visiting this store due to the previous staff and management. However, with the new team and management, the experience has completely changed! The staff is now kind, knowledgeable, and genuinely willing to help, making every visit comfortable and pleasant. I highly recommend this store to anyone looking for great service and a positive experience. I hope more people shop here and get to enjoy the same level of care and professionalism.

I can not detail my experience here as I only have 2000 characters. But I can tell you this company is not reputable. I used them as a Verizon Wireless retailer. Ultimately, they owed me a few hundred dollars in charges. It took dozens of texts, emails, and phone calls over the course of 6 months to "rectify". I only got somewhat satisfaction after I filed a complaint with the Better Business Bureau and contacted my attorney. I was stringed along for that 6 months with constant empty promises "I'll look into it an get back to you tomorrow" but never did. If you decide to business with Victra, buyer beware. I ultimately was able to "resolve" my issue by them doing the absolute bare minimum. But the dozens of hours of my time and frustrations dealing with this company can never have a dollar value acceptable (at one point they told me they understood my frustrations and would compensate me for all my time but never did). To be honest, I really feel they just hoped I would eventually go away. And, in some manners, they "won" cause I accepted the absolute bare minimum as a resolution because I grew tired of chasing them for appropriate resolution. I do not understand why Verizon Wireless keeps them as a partner. All I can say is beware if you decide to do business with Victra. To repeat, there was a few hundred dollars in discrepancy (which they told me they would rectify) but it took filing a complaint with the BBB and involving an attorney to get any traction whatsoever for resolution. My experiences are that Victra is not a reputable company.

AVOID NOT VERIZON BUT SCAMMERS. They lie and bait and switch. Verizon can not help you as VICTRA is a contractor. The store in Roseburg, Oregon is run by dishonest scammers. THESE PEOPLE NEED TO BE REPORTED.

Victra in Andover is NOT a Verizon store. It is a reseller. You will end up paying thru the nose when you upgrade phones. I upgraded from a Samsung S10+ to a S24+ eight months ago (9/5/24). It was supposed to be a free upgrade when I traded in my S10+. This store never gave me the Verizon promised promo for my trade in and I ended up being billed for $1,000 over 36 months worth of payments for the new phone. The ACTUAL Verizon store at 21st & Rock said this is not the first problem caused by that store, and we spent 4 hours on the phone trying to get it sorted out. Now it is Mid April, 2025 and I am still being billed in excess. Verizon corporate tried to rectify it but I am still being billed in error because the reseller is in charge of getting the situation handled since they took possession of my old S10+. STAY AWAY from this sham operation. Victra is all sweet and nice in person, apologizing all over the place with false promises, without resolving this after me going to their store 6 times over 8 months.

This is the second and last time ever dealing with Victra. They do not deal honestly and will say what they need to in order to make a sale. We may just switch back to ATT next time.