ViasatReviews of viasat.com

The modem stopped working 2 months ago, a trouble call was placed, no one has come to replace it, so I quit paying the bill.

I have not had internet service for several months. I called for help installing a new modem, your tech said we must use a modem provided by you. Odd, because when we initiated service with you over 8 years ago I was told that I must provide my own modem.....which I did.⁰ Now I have a new modem but no viasat service.

Very slow take at least 20 minutes are more just to open up my computer

Installation was a nightmare originally. Guy actually drilled too far and put hole in stairwell wall. Put dish up exactly where he was asked not to There was another option). Over a year ago upgraded from $80/ month to now $180’s with no perceivable difference. Kids say it’s pretend internet.

When we canceled our subscription to Viasat we got a lot of conflicting information. Having to pay for a full month of service we didn't use is poor customer service. Too expensive for what we were getting. We went with another provider, Evertek, that is faster, less expensive, and amazing customer service. Still waiting on the box we are to use to send old equipment back to Viasat. Calling customer service is not a good experience. It would seem if you can offer 2 free months to try to keep us you could lower your prices and provide a better product.

Constant loss of connection. Slow speed when connected. Constantly receive message “Not connected”.

Yesterday I had about 2 hours of on and off TV viewing time. The service is bad enough in good weather but when lousy weather hits you're lucky to get anything at all. I'm just waiting to after the holidays to change services. It really hurts knowing I'm paying $100 for a $20 service

I have piss poor service, I have no internet!