ViasatReviews of viasat.com

I have been a Viasat customer for about 5 years. I live in rural NC and we have no wired internet or even cell service where we live. For many years I had Hughes net and then I changed to Viasat. The service from Viasat was about as good as could be expected for standard satellite internet but a couple of months ago, I changed to Starlink and that is where my issues with Viasat arose. When I left Hughes net, they asked for their router back and I expected that from Viasat. But it turns out that Viasat also wants part of the satilite dish back as well. However the dish was installed where I cannot reach it. And I am disabled and am not able to climb a ladder to get to the part that they want. So I spoke to them and they said that if I did not send that back, I would be billed. Or they could send a technician out to take the part if I payed a fee of $95. My years of faithfully paying the $180 a month fee and the fact that I am disabled did not change any of that. I STRONGLY suggest that anyone considering Viasat think twice. Hughes net has similar service and is easier to work with and more considerate of their customers. Or Starlink may be a good option too. But I would sure avoid Viasat.

SERVIZIO CLIENTE BUTTA GIU' E NON E' RAGGIUNGIBILE. IMPOSSIBILE COMPLETARE PROCEDURA

Worst company I personally have ever dealt with. Fraudulent charges, unauthorized $500 charges to my credit card. Sent me to collections! All after asking for the service to be canceled and returned without 2 hours of the Installation. DO NOT USE THIS COMPANY

ViaSat is a predatory company that takes advantage of people in rural areas who have no other choice for internet service. The internet service is ridiculously overpriced, there are data limits on every plan which barely last the average household 2-5 DAYS, the service is often interrupted by bad weather or ViaSat outages, and customer service is horrible. I've been STUCK with this service for years because I had no other choice. THANKFULLY, we finally had real internet come to our neighborhood & I jumped at the chance to upgrade. Unfortunately, ViaSat is still ripping me off at every opportunity, IGNORING my request to cancel my service, and instead continuing to charge me for a service that I already canceled. I have contacted them & they are still denying the me the previously agreed upon cancellation date. They are currently "investigating" the problem, which I see from these other reviews is a common occurrence. I will be reporting this clear cut case of credit card fraud to my bank as soon as their "investigation" is complete.

Se fosse possibile non dare stelle, lo farei. Scortesi è dir poco

Pessimo in tutto. Una volta acquistati i loro servizi l'importanza del cliente è pari a zero. Problemi con il dispositivo, problemi con gli installatori affiliati (su Roma non ci pensate proprio) che non danno la disponibilità o non vengono incontro alle esigenze del cliente. Uno schifo, però la risoluzione del contratto prevede una penale altissima. Mai più

We have both Hughes net and Viasat on our property. Hughes net isn’t great but it’s better than Viasat and a lot less expensive. I pay 158.00 a month for super slow speeds and dropped service. Then they said I used all my data on my unlimited plan! We weren’t even home for 2 weeks!!!

Impossibile rinnovare move in piemonte.la piattaforma on line non mostra le info necessarie per monitorare lo status, il servizio clienti al numero verde quasi irraggiungibile e nonostante un pagamento in anticipo di 20 giorni la sua registrazione non è ancora avvenuta per "i tempi della collega di amministrazione".Risultato :non posso circolare. Unica stella dedicata alle 2 signore del numero verde che ricevono le frustrazioni di tutti quelli (fortunati) che chiamano.Da evitare!!!!!!