ViasatReviews of viasat.com

Worst possible company out there they will charge you $300 even after you return their equipment.

Tuve una pésima experiencia con Viasat. Desde el inicio pregunté varias veces si necesitaba contrato y me aseguraron que no. Nunca me enviaron un contrato, pero después descubrí que me habían puesto uno de ¡3 años sin mi conocimiento! Cuando decidí cancelar después de solo un mes de mal servicio, me cobraron $341 dólares por cancelación anticipada. El internet era lentísimo, inestable, imposible de usar para ver películas o trabajar. Y el servicio al cliente fue malísimo: no ayudan, no responden, y solo dan excusas. Me siento engañada. No recomiendo Viasat a nadie. Hay muchas opciones mejores. No te dejes llevar por lo que prometen al inicio.He puesto una estrella porque creo tengo que poner al menos una pero si no quieres regalar tu dinero no vengas aquí.Una total estafa

La cosa più inutile del mondo. Se dovete proteggere la vostra auto dal furto, fate tutto tranne che regalare soldi a questa azienda. Un sistema GPS a batteria che è sempre spento, si attiva solo successivamente alla segnalazione di furto e invia segnali ogni 6 ore (ossia solo 4 volte al giorno). Avete capito bene! Solo 4 volte al giorno. Per di più, capita spesso che nemmeno riceve il segnale! Il centro operativo ti risponde:”se è al chiuso non prende”. Avete letto bene… come se i ladri di auto, dopo aver rubato il veicolo, non lo nascondono in un posto chiuso. Acquisizioni ogni 6 ore! Nel frattempo i ladri di auto stanno ad aspettare ViaSat. Ahahahh semplicemente imbarazzanti come società. Più che società, Viasat è una truffa.

Tried cancelling and they put me on hold for an hour. Eventually someone answers after the first person told me I’m at the final steps of cancellation, and that the second person will close the account. The second person had no idea what was going on and couldn’t do any of that.

Quando servono non ci sono mai. Non rispondono i giorni festivi. Anche in chat non c'è modi di avere informazioni. L'app non funziona mai. Costa molti denari assolutamente sprecati. Non si riesce a parlare con un operatore ti rimandano di numero in numero. Il peggiore istituto di vigilanza e controllo del MONDO!

Signed up for a 150 Mbps internet connection. Got the connection but no where near the speeds advertised. Slows down at night to 3-5 Mbps. Better than nothing but hardly worth the price.

After 7+ years with Viasat, I had to move from my home due to major repairs. I asked to put my account on 'pause' until I moved back in. I was told I would have to pay $19.99/month. The service couldn't be canceled until the day before the next billing. The equipment was still under lease. Therefore, if all of the equipment is not returned within 30 days after the cancellation, I will be charged a fee of $300 plus $19.99/month until returned. Of course there would be other fees for this and that, also. Like my plan was $109.99/month but I paid $137.40. You would think that after collecting over $12,000, that the equipment would be paid for. The only time a service person had to come out after the initial installation was once when I needed the satellite to be relocated less than 7 yards away from where it was due to an addition to my home. Of course there was a $50 charge and my husband had to bury the cable. Greed runs rampant in this company, to say the least.

I signed up to get Viasat installed for 12/20/24. No one called nor showed up to get Viasat installed. I called and they said the tech came by and no one was home. And they called no one answered the phone. Both were lies. We were home no one knocked on our door and never recieved a call! I then called and they wanted to reschedule for today 12/28/24 and same thing happened. No one showed up. I wouldn’t use this company Viasat. If they do that to new potential customers, then just think how they service department would be with issues! No way for this joke of a company! Bob W