ViasatReviews of viasat.com

I was a ViaSat Customer for almost five years. Slow internet speeds and no existent customer service for the entire time. In April of this year I contacted ViaSat and told them to cancel my service in April. They sent me a box to return their equipment i and threatened my with over $500 in charges if I did not send their equipment back. I packed all their equipment into the box per the instructions and returned the box with tracking to make sure they received it. Today, four months later ViaSat hits my bank account with a $162.38 charge. When I call their customer service dept. they say the charge is for a modem that I did not return. Four months after they receive the box with everything in it including the modem. I went through four levels of supervision today on the phone and they all say the same thing, 'it will be three to five business days for the warehouse to investigate". Reading some of the reviews, I see there are other people saying the same thing, so this must be one of the standard business procedures to rip off their victims.

A parte i falsi allarme..ma tralasciamo. Lasciata 2 volte a piedi in situazioni estremamente di disagio. Placchetta che non viene "riconosciuta", auto che va in blocco, una volta per 2 giorni, oggi per 2 ore e l unica soluzione in entrambi i casi, per poter accendere l'auto, è far disattivare l'antifurto ( dopo numerosi tentativi) per cui restare scoperta dalla polizza.

Esperienza pessima, è la seconda volta in pochi mesi che l'auto mi si blocca perché "la piastrina non viene letta dal satellitare", lasciandomi a piedi in mezzo al nulla. Al telefono hanno impiegato entrambe le volte ore a bloccare il viasat sulla mia auto per permettermi di ripartire (senza così essere coperta dal dispositivo antifurto). Non vedo l'ora di arrivare a scadenza del contratto, intanto ho disdetto l'automatico rinnovo.

I’ve had a consistently frustrating experience with this internet service. The company does not follow through on what they say they’ll do, and their representatives often give conflicting or incorrect information. It’s clear there’s a major lack of internal communication and accountability. To make matters worse, their automated system warns of “zero tolerance for aggression” — now I understand why. They seem to go out of their way to aggravate customers with delays, misinformation, and poor service. It feels like they’ve designed the experience to push you to your limit, then hide behind their “policy” to avoid taking responsibility. I do not recommend this service to anyone who values honesty, reliability, or respectful customer support.

Ho avuto rapporti indiretti con questa inadeguata società per installazione di dispositivo gps collegato ad una assicurazione auto con Reale Mutua. Interlocutori (Alice e altri) al call center arroganti e incapaci di fornire supporto tecnico all’utente!

Uno perché non posso dare zero Dopo aver già sostituito il full box per mal funzionamento e errata georeferenzazione, ad oggi dopo scarsi due mesi mi ritrovo identici problemi quattro giorni l'auto in una posizione (Gallipoli) io a Cassano delle Murge....ho informato sia Viasat che assicurazione Italiana con risposta banale e sterile "DIPENDE DALL'APPLICAZIONE ".... ma se cerco e/o mi rubano l'auto chiedo all'app chi ci rimette il sottoscritto e l'assicurazione Date una risposta VIASAT

la cosa incredibile e' che l'app sul cellulare non accetta piu' le credenziali, da circa una settimana, Ho provato a contattare Viasat sia whatsapp sia telefonicamente e con mail , ma tutto inutile, nessuno risponde nessuno chiama. eppure hanno tutti i miei dati. A cosa serve l'app se nn funziona, rispondete alle chat rispondete rispondete LAVORATE.......

Viasat doesn't care about their customers. Only their customer's money. I was rural and Starlink was on backorder during Covid, so I went with this little known company at the time not really knowing much about data and satellite dish companies. They made us do a 3 year contract and the plans they offered at the time were $150 for 100GB of data or $213.52 for 150GB of data. We did the $150 at first, but 100GB of data is about how much you need if you are only home for 2 or 3 days a month. They say you can still get internet once your data runs out, but that's just not true. You get the buffer wheel of pain more than you get a picture on your tv screen. So after a few months of complaining, we upped it to 150GB at $213.52. We had to ration our data like gold. The average family uses 700GB of data per month, so we were operating at less than a quarter of that. Had to tell our friends we couldn't share our WIFI. Didn't use our own cell phones on WIFI. So when I got Starlink after my contract was up (by the way, $120 for UNLIMITED DATA) I called Viasat to cancel. They tried to keep me by saying they have a 850GB package now for $120. I asked how long they had that plan, and they said several months now. So I asked why I hadn't heard about this before now since I had been so unhappy with my service, and I got crickets. The day I was cancelling my service was 4 days into a new billing cycle, and since I pointed out how they've been ripping me off for several months now, don't you dare charge me that last month. I even warned that if they did, I would write reviews everywhere. They charged me. I disputed it with my credit card company, which then had to force me to pay it once they saw the verbiage in my contract. However, my credit card company submitted a second request for a refund and Viasat honored that one. I stopped writing negative reviews. However, maybe Viasat saw my reviews, because out of the blue, they have since reneged on the forgiveness and even submitted the $213.52 to a debt collector. 3 years and 6 months of taking monthly pain of crappy internet streaming and apparently these guys need $213.52 more than I do. A judge will have to decide whether I owe this debt, but this is who you are really dealing with if you are already a customer of Viasat or thinking about using them. Buyer beware! I actually called them and asked why I was being charged, and after a customer service rep said it was for unreturned equipment (which was indeed returned safely and securely) a management person admitted right on the phone that they changed their mind about refunding me that money. Don't like my reviews Viasat? I warned you I would write them if you charged me for that month.