ViasatReviews of viasat.com

Took 5 hours.

It’s good when working but it has a lot of disruptions and buffering. It doesn’t work my cameras half the time. They are on and off, on and off!! And I depend on them for safety. I have called more than once and each person tells me something different but although I ask for help they tell me it doesn’t qualify for a technician to come. They go by what their system says about my internet working. When I had a technician out a couple years ago with this problem they found a problem with my modem and replaced it. It worked ok for a while. Thinking seriously about switching.

I think the service is extremely expensive but when you live in rural area you do not have a lot of choice.

I love the internet overall. Had better quality service during the promotional first six months. The moment the promotion stopped, the great quality went out. It was faster and worked better during the first six months. No changes, no extra, but higher pay for slower and less internet. It is high pay for the quality service now. Getting anyone on the phone is hard. It routes me back to my online account and has me try to handle things there instead of a person first. I'd honestly cancel if I had another option for internet service.

I liked being able to have internet in a location that is not serviced by any ISPs. The service download speed ranged from 2 mbs to 30 mbs. Most of the time it was at the lower end of this range. And, the servide is grossly over priced. My ISP in Berkeley with speeds up to 350 mbs is $50 a month cheaper.

This company costs too much. I rent the equipment, they do not respond to outages. It is off quite a bit. When it was new, it was not this way.

I realize I live in rural Kansas, but it seems that when the wind blows, it slows everything down, if not go out for a minute or two. Then the price charged each month is so much higher than other people’s.

Installation went okay. Original installation went down day after install. Took two weeks to get tech back. After that has been reliable but streaming and downloading emails is extremely slow. Will probably end up going with Starlink in the future even though not a fan of Mr. Musk.