ViasatReviews of viasat.com

Honestly, I would NOT recommend Viastat. The internet buffers nonstop, making it extremely frustrating to use. It gets to the point where you can barely watch anything without it constantly stopping and loading. When we first complained about the issue, we were told that the problem might be because the internet equipment was placed by a wall instead of near a window or door. So we actually fixed that and moved it like we were told to. Unfortunately, that didn’t solve anything. Then, instead of actually fixing the problem, we were told it could be because T-Mobile has taken over the service towers. 🤨 So first it was the location of the equipment, and after we fixed that, suddenly it was the towers? At this point, it feels like there’s always another excuse instead of an actual solution. I’m paying for internet that I shouldn’t have to constantly fight with just to get it to work. If you need reliable internet, I would seriously think twice before choosing Viastat.

Fue pésima la conexión. Pagué 25 Euros para poder ver el partido de la copa del mundo al igual que muchos pasajeros y el servicio NO funciono! Hice el reclamo solicitando el reembolso y la empresa dice que funcionaba, estuvo buscando señal durante todo el partido que duró en total más de 2hs vergonzoso que no funcionara. La verdad es que pésimo servicio y pésima la atención al cliente.

I fly with vueling and I purchased plan full flight internet and work 12 minutes after stop I send email and say no if u use 200mb its fine don’t use this service anymore he charge me the money for nothing

Subcontractors were used for installation for equipment. It was not done correctly. The second subcontractor (sent to fix the issue) said Viasat wouldn't authorize him to correct the wiring so it could be grounded correctly. (It would have had to be rewired). Service was so slow that I couldn't watch Netflix without interruptions. Viasat failed to cancel my service at the end of my billing cycle after it had been requested. Instead they "suspended" my service (for non-payment) after several days into the next billing cycle. Then they contacted me saying I owed money for that additional month since I had some service during that billing cycle. I told them I had cancelled the service and that was why the payment method had been removed. I reluctantly paid the extra month, so they would go away. Instead they reinstated the service (I didn't even live at the residence any longer) then tried to bill me for an extra month AGAIN before finally cancelling the service. I received a box requesting back the equipment (that I had purchased). I was told they didn't sell equipment that it was a "lifetime lease" (contrary to what is in my contract). I sent back the equipment since I knew I would never use them again with a letter stating the facts. They still fail to acknowledge their mistakes. They sent me to collections and are still trying to get an extra month of payment from me.

I honestly regret signing up for this service. The internet has been slow and unreliable, and the price is much higher than what was promised. I was overcharged on my first bill even though I'd only been a customer for two weeks. They also charged me for equipment that I was told would be free. When I reached out to customer support, they weren't helpful at all and didn't do anything to fix the problem. Overall, it was a really disappointing experience, and I wouldn't recommend this service if you're looking for reliable, reasonably priced internet.

The worst internet I have ever had. Called and tried to resolve issue several times. They charged a full month for 7 days of service. The internet does not work. Go with starlink even if viasat sounds cheaper I pay less through starlink and service is 100% better.

Viasat passenger care couldn't provide me with a payment confirmation/invoice for the wifi I purchased on LOT flight, resulting in me not getting compensation from my employer for this expense. They said they cannot find my purchase in the system, although I provided my email, flight info, transaction details and so on. Very dissapointed

The internet only worked for about 3 weeks of the 2 months I had it. When I had issues they would take 2 weeks plus to send someone out to fix it. Then they had the audacity to charge me for the internet while it wasn't working and I was waiting for their tech.