ViasatReviews of viasat.com

Did not solve my problem. They tried to send me the steps you are supposed to walk me through but it still didn’t work.

Schedule a technician appointment because our internet has been in and out, mostly out for over a week. Appointment was for 12/10/25 between 2pm and 5pm. Never received any communication from anyone despite 3 calls for some sort of status. Customer service is the worst, people are hard to understand and they are not capable of answering any questions in a satisfactory manner. All I recieved was excuse after excuse from "the technicians do not work for us:, to "they are part time", etc. I could not reschedule a visit until 12/17/25 and I requested between 11am and 2pm. No problem, I thought until I received the confirmation which is now between 8am and 11am on the 17th. So, another full week with questionable internet access.

Hire customer service reps that speak a version of English that an American can understand. I had to have my rep repeat multiple times and nothing was resolved.

Still trying to pay my bill

My Internet sucks and I can never reach a human. I'm going to get rid of your service because it's been nothing short of disappointing.

I want you removed have not had internet service for 2 months from you! I want your Tamara removed as I have a new more reliable service!!!!

There is a problem with your technician in the 31316 area. My service went out on 11/26/25. I got an appointment for 12/1/25. It was rescheduled for 12/8/25 because they said they have not received their equipment, what ever that means why does he not have an extra modem available. Well on 12/8/25 he never showed for my appointment and I got a call to reschedule. I was livid, they said they were un able to reach the Technician to find out what happened they said he is the only Technician in the area and he had 5 calls that day. I believe I should have been a priority. I called to complain and they said a technician would call to let me know when he would be able to come. Well I never received a call. I called to reschedule again for 12/15/25 and again they said they were unable to contact the technician to see if I could get an early date. Absolutely terrible service I plan to change my service in January. There is no reason to be without internet for 20 days. That is of course if he can make the appointment on 12/15/25.

The representative was rude and told me that I wasn't the owner of my own account. Argued that I wasn't the owner of my own account. That is a great way to lose customers.